Andrea Kirk
Inman,SC
Summary
Professional with broad experience in regional management, ready to drive operational success and enhance team performance. Known for strong focus on collaboration, adaptability to changing needs, and delivering results that exceed expectations. Skilled in strategic planning, process improvement, and effective communication. Reliable and flexible, ensuring consistent achievement of organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
SCA Appraisal Company
02.2015 - Current
- Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
- Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
- Assisted clients in understanding the appraisal process, setting realistic expectations for outcomes.
- Keep records of customer interactions or insurance interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
- Maintained high work volume and tight deadlines.
- Answered customer questions and provided information about findings.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
Regional Supervisor
SCA Appraisal
02.2015 - Current
- Oversaw the recruitment process to ensure the hiring of top talent in alignment with company objectives.
- Analyzed market trends to identify new growth opportunities for business expansion within the region.
- Improved regional performance by implementing streamlined processes and efficient management strategies.
- Led change management initiatives, resulting in smoother transitions during organizational restructuring efforts.
- Implemented innovative marketing strategies, leading to increased brand awareness and customer engagement in the region.
- Collaborated with cross-functional teams to optimize overall business operations within the region.
Regional Appraisal Specialist
SCA Appraisal
02.2015 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Special Lines Coordinator
SCA Appraisal
02.2015 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Materal Damage Specialist
Hyperquest
01.2018 - 01.2020
- Optimized inventory management, minimizing waste and reducing costs.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Independent Appraiser
SCA Appraisal
02.2015 - Current
- Documented condition and special features to provide accurate estimations.
- Produced reports with detailed valuations.
- Achieved successful dispute resolutions by providing clear explanations of findings during review processes.
- Maintained up-to-date knowledge of local market trends, supporting more accurate valuations.
- Identified potential inaccuracies before submission by carefully proofreading all appraisal reports.
- Completed comprehensive property inspections for accurate and reliable valuation assessments.
- Increased report consistency through meticulous attention to detail during data collection and analysis.
Education
HIGH SCHOOL DIPLOMA -
BLUE RIDGE HIGH SCHOOL
Greer, SC01.2008
Skills
- Goal-Oriented
- Extremely Organized
- Strong Verbal Communication
- Client Assessment and Analysis
- Process Implementation
- Customer-Oriented
- Strong Client Relations
- Quick Learner
- Exceptional Time Management Skills
- Automobiles
- Client Relations
- Customer satisfaction
- Task delegation
- Policy enforcement
- Research
- Self Motivated
- Time Management
- Workload prioritization
- Training and mentoring
- Employee motivation
- Operations management
Certification
- Auto damage appraiser licensed in SC since 2015
- Licensed Adjuster in Casualty, Property, Marine, and Surety since 2020
Timeline
Materal Damage Specialist
Hyperquest
01.2018 - 01.2020
Regional Supervisor
SCA Appraisal
02.2015 - Current
Regional Appraisal Specialist
SCA Appraisal
02.2015 - Current
Special Lines Coordinator
SCA Appraisal
02.2015 - Current
Independent Appraiser
SCA Appraisal
02.2015 - Current
Quality Assurance Manager
SCA Appraisal Company
02.2015 - Current
HIGH SCHOOL DIPLOMA -
BLUE RIDGE HIGH SCHOOL