Andrea K Kramer
Norman
Summary
Accomplished Transaction Coordinator at Home Sales by Davis, adept at managing real estate transactions with exceptional organization and communication skills. Proven ability to resolve issues proactively, ensuring smooth closings. Recognized for delivering timely, accurate documentation while fostering positive client relationships and adapting quickly to new challenges.
Overview
29
29
years of professional experience
Work History
Transaction Coordinator
Home Sales by Davis
Norman
03.2020 - Current
- Managed real estate transactions from contract to closing, tracked deadlines, prepared and reviewed documentation, ensured compliance with brokerage requirements.
- Coordinated communication among clients, agents, lenders, title companies, and inspectors to foster clarity and alignment throughout transactions.
- Proactively identify and resolve issues as they arise, ensuring a smooth and efficient closing process.
- Maintained organized transaction files and workflows, enhancing accuracy, efficiency, and regulatory compliance.
MWC Clinic Manager
The Eden Clinic
Midwest City
10.2012 - 03.2020
- Administered client programs and support services, enhancing client satisfaction and overall experience.
- Facilitated peer counseling sessions, delivering essential emotional and informational support to clients.
- Prepared comprehensive reports for the Executive Director, outlining program progress, key insights, and operational challenges.
- Coordinated volunteer initiatives to improve service delivery and foster community engagement.
Administrative Assistant/Bookkeeper
The Eden Clinic
06.2012 - 08.2012
- Oversaw payroll administration and managed accounts payable while coordinating supply procurement to ensure seamless daily operations.
- Managed scheduling and appointments for clinic staff and patients.
- Coordinated communication between departments to streamline operations.
- Maintained accurate patient records using electronic health record systems.
Customer Service Rep
Ferrellgas
10.2011 - 06.2012
- Resolved customer inquiries regarding propane services, facilitating service initiation, discontinuation, and billing clarification
- Assisted customers with inquiries about propane services and billing issues.
- Processed orders and managed customer accounts using internal software systems.
- Collaborated with team members to resolve complex customer service challenges.
Principal's Secretary
Norman Public Schools
07.2008 - 06.2009
- Coordinated principal schedules and facilitated year-start and year-end procedures to optimize administrative workflow.
- Streamlined student recordkeeping and attendance tracking to enhance data accuracy and timely preparation of class lists.
- Processed all incoming funds and deposits with precision, ensuring accountability in financial transactions.
Commercial Lines Account Manager
Universal Insurance Agency
10.2003 - 06.2008
- Collaborated with producers and carriers to analyze and submit applications; prepared coverage summaries, comparisons, proposals, and recommendations to enhance client understanding and retention.
- Managed account servicing functions—including applications, renewals, quotations, endorsements, certificates, policy changes, cancellations, and client correspondence—to ensure timely and accurate client support using Applied Agency Management System.
- Responded to client and carrier inquiries, gathered renewal data, resolved non-renewals, and assisted with re-marketing while maintaining organized account files for efficient access.
Commercial Lines Rater
Bituminous Insurance Company
Oklahoma City
04.2003 - 10.2003
- Issued accurate, timely quotes, endorsements, and renewal documents for commercial lines policies.
- Determined premium adjustments for commercial lines using manual and automated rating methods across multiple states to ensure accurate pricing.
- Collaborated with commercial lines underwriters to ensure precise policy processing and deliver high-quality products to agents and insureds.
- Provided responsive customer service to agents and clients, efficiently resolving inquiries and handling policy-related requests to enhance client satisfaction.
Commercial Lines Rater
Ohio Casualty Insurance Company
Oklahoma City
10.1996 - 06.2000
- Issued accurate, timely quotes, endorsements, and renewal documents for commercial lines policies.
- Determined premium adjustments for commercial lines through manual and automated rating methods, ensuring compliance across multiple states.
- Collaborated with commercial lines underwriters to process policies accurately and deliver quality products to agents and insureds.
- Resolved inquiries and handled policy-related requests for agents and clients, ensuring timely and effective customer service.
Education
Diploma - Medical Transcription
American Transcription Institute
Oklahoma City, OK03.2003
High School Diploma -
Westmoore High School
Moore, OK05.1994
Some College (No Degree) - Business Major
Rose State College
Midwest City, OKSome College (No Degree) - Basic Coursework
Oklahoma City Community College
Oklahoma City, OKSkills
- Transaction management
- Document preparation
- Compliance oversight
- Data entry
- Typing speed of 50 wpm with accuracy
- Organizational skills and task prioritization
- Reliable and timely work delivery
- Quick learner and adaptable
- Interpersonal and communication skills
Volunteer Experience
- Cleveland County CASA – Court-Appointed Special Advocate (2013–2014; 2022–Present)
Advocate for the best interests of children in the foster care and child welfare system by conducting visits, gathering information from key stakeholders, and providing court reports and recommendations to support the child’s safety, stability, and well-being. - Chicktime – Leader, South OKC Chapter (2013–2014)
Led volunteer activities serving foster youth, coordinating creative, relationship-building programs to support children in residential care. - Longfellow Middle School PTA – Vice President; Ways & Means Chair (2010–2012)
Oversaw fundraising operations and successfully managed a school-wide fundraiser generating over $10,000. - The Eden Clinic – Client Advocate (2009–2012)
Provided client support including phone intake, data entry, greeting and assisting clients, and conducting consultations and parenting support/classes.
Timeline
Transaction Coordinator
Home Sales by Davis
03.2020 - Current
MWC Clinic Manager
The Eden Clinic
10.2012 - 03.2020
Administrative Assistant/Bookkeeper
The Eden Clinic
06.2012 - 08.2012
Customer Service Rep
Ferrellgas
10.2011 - 06.2012
Principal's Secretary
Norman Public Schools
07.2008 - 06.2009
Commercial Lines Account Manager
Universal Insurance Agency
10.2003 - 06.2008
Commercial Lines Rater
Bituminous Insurance Company
04.2003 - 10.2003
Commercial Lines Rater
Ohio Casualty Insurance Company
10.1996 - 06.2000
Diploma - Medical Transcription
American Transcription Institute
High School Diploma -
Westmoore High School
Some College (No Degree) - Business Major
Rose State College
Some College (No Degree) - Basic Coursework
Oklahoma City Community College