Andrèa L Judie

• Captured business functions and technology underpinnings to translate data into reports for provider performance and claims.
• Developed and documented standard operating procedures for analysis department.

• Supported leadership team with reporting, analysis and business presentations to support data-driven objectives.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Manage team of high performing customer service analysts, ensuring a superior customer experience for social media platform users.  

• Served as a subject matter expert on call center performance metrics analysis, design, development.
• Reviewed and analyze system reports, functions and processes to ensure continuous accuracy.
• Designed weighted scorecard to properly identify bottom performing agents.
• Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.