Andrea Lambrecht
De Pere
Summary
Motivated and customer-focused professional with 8 years of experience in high-volume call center environments. Adept at providing exceptional customer service, resolving issues quickly, and maintaining a positive, calm demeanor even in challenging situations. Strong communication skills, both verbal and written, along with excellent problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Team Lead
Tundraland Home Improvements
10.2018 - 10.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collected, arranged, and input information into database system.
Shift Manager
Mcdonalds
10.2014 - 09.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
West De Pere High School
De Pere, WI06-2004
Skills
- Customer service expertise
- Clear communication
- Active listening
- Adaptability & Handling change
- Quick thinking
- Multitasking
- Coaching & Feedback
Timeline
Team Lead
Tundraland Home Improvements
10.2018 - 10.2022
Shift Manager
Mcdonalds
10.2014 - 09.2018
High School Diploma -
West De Pere High School
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