
Passionate leader experienced in setting technical strategy, building high performing teams, establishing technical programs, and managing relationships to ensure trust in provided services. With over 15 years of leadership experience, Andrea brings a focus on developing teams and programs to meet and exceed customer's needs. Experienced in all facets of management with highlighted areas in strategy, program management, talent development, and relationship management.
As a leadership professional, primarily spent time focused on data and analytics roles but has had additional responsibilities in Help Desk/Operations, Web/e-Commerce Technologies, SharePoint Content & Collaboration, and Database Architecture & Management groups. Andrea's diversity in IT teams and technologies allows for a more wholistic view of the solutions process.
Career Highlights:
Designed, developed and implemented reporting and analytics strategy for 4 different businesses including both the technical and functional processes, development of the team (organizational structure, roles and hiring), and budgets.
Technical solutions implemented:
Designed and implemented associate cross training programs and development opportunities.
Established guidelines for service management and SLAs.
Inaugural member DE&I Leader Committee (TDS) assisting in strategy and design of DE&I program within IT