Devin Renier
Green Bay,WI
Summary
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations. Progressed quickly through Field Service roles from no experience to Network Specialist role.
Overview
11
11
years of professional experience
Work History
Field Service Technician
TDS
06.2022 - Current
- Conducted routine maintenance and inspections to enhance reliability and longevity of field equipment.
- Completes all necessary forms in a timely manner.
- Trained multiple coworkers to meet proper standards.
- Proficient in software: ClickMobile, Outlook, AMS, UTS, ARCGIS Field Maps, BxE Portal, Eero Insight, Customer Link.
- Trained junior technicians on best practices for installation and troubleshooting procedures, fostering skill development.
- Implemented process improvements that reduced service downtime and enhanced operational efficiency across regions.
- Led technical workshops for staff, promoting knowledge sharing and advancing team capabilities in field services.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Diagnosed and resolved technical issues in telecommunications equipment, ensuring optimal system performance.
- Progressed from FST to FST-Network to FST-Network Specialist in under 3 years
Mortgage Loan Pre-Processor
Associated Bank
06.2019 - 06.2022
- Accurately and efficiently prepare files for submission to processing.
- Manage team email mailboxes, assign files, and maintain team Excel spreadsheet.
- Organize files and order flood, appraisal, and titles.
- Complete invoice requests by submitting them for approval.
- Process up to 700 files per month, including government and conventional loans.
- Successfully managed a substantial pipeline during a busy period in 2019.
- Trained in processing tasks.
Teller I/Banker
First Merit Bank/Huntington National Bank
08.2016 - 06.2019
- Handled cash accurately and referred customers to bankers for products.
- Mitigated bank risks and prevented fraudulent activity.
- Opened deposit accounts and acted as a notary public.
- Conducted daily branch operations, including opening and closing procedures.
- Maintained up-to-date knowledge of policies and procedures.
- Achieved outstanding service scores from customers.
- Conducted over half of the branch's monthly transactions as a teller.
Busser/Server Assistant
Red Lobster
06.2014 - 10.2016
- Cleaned tables promptly and assisted servers in food service.
- Refilled customer waters, cleaned floors, and aided in kitchen cleanup.
Education
High School Diploma -
Pulaski Community High School
Pulaski, WI05.2013
Skills
- Customer Service
- Microsoft Office
- Loan Processing
- Microsoft Excel
- Software Troubleshooting
- Fiber Splicing
- Fiber Installs (Business & Residential)
- Various Field Technician Related Software Knowledge
- Training New Technicians
- Resourceful
- Problem-solving
Accomplishments
2024 Inspiring Excellence Award Winner
Timeline
Field Service Technician
TDS
06.2022 - Current
Mortgage Loan Pre-Processor
Associated Bank
06.2019 - 06.2022
Teller I/Banker
First Merit Bank/Huntington National Bank
08.2016 - 06.2019
Busser/Server Assistant
Red Lobster
06.2014 - 10.2016
High School Diploma -
Pulaski Community High School
Additional Information
Outside of work, I enjoy basketball, disc golf, spending time in nature, going for walks in the woods, going to the gym, listening to various podcasts, watching stand-up comedy, taking my dog for walks, and spending quality time with my cat.
Personal Information
Work Permit: Authorized to work in the US for any employer.