Andrea Lanier
Stockton,CA
Summary
With extensive experience in retail, the food industry, and restaurant service, a strong foundation in customer service, inventory management, and team coordination is evident. Demonstrated success in delivering exceptional service, managing dynamic operations, and driving sales growth highlights a commitment to excellence. Proven ability to handle customer inquiries, oversee operations, and maintain high standards of quality and efficiency positions one as a valuable asset to any organization. Enthusiasm for contributing to team success and applying problem-solving skills is unwavering.
Overview
4
4
years of professional experience
Work History
Crew Member
Mountain Mike's Pizza
2021.09 - 2021.12
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
Maharaja Restaurant
2021.03 - 2021.05
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Restaurant Hostess
Applbees
2020.11 - 2021.08
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Retail Worker
SKECHERS Retail
2018.01 - 2019.03
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained , cleaned and organized sales floor, enhancing overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to brand.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with friendly demeanor, resulting in increased repeat business.
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Excellent Communication
- Food Safety and Hygiene
- Cash Handling
Timeline
Crew Member
Mountain Mike's Pizza
2021.09 - 2021.12
Crew Member
Maharaja Restaurant
2021.03 - 2021.05
Restaurant Hostess
Applbees
2020.11 - 2021.08
Retail Worker
SKECHERS Retail
2018.01 - 2019.03
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