Andrea Larsen
Middleburg
Summary
Dedicated Surgery Scheduler with a proven track record in optimizing clinic workflow and enhancing patient satisfaction through effective communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Surgery Scheduler
HCA
Orange Park, FL
11.2023 - Current
- Scheduled surgical procedures for multi specialty facility and Gi facility using advanced scheduling software to optimize clinic workflow.
- Collaborated with surgical teams to confirm patient appointments.
- Maintained accurate records of patient documents and insurance information for seamless processing.
- Monitored appointment schedules to minimize cancellations and maximize resource utilization effectively.
- Assisted in resolving scheduling conflicts promptly, maintaining high levels of patient satisfaction and care continuity.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefited all parties in coordinating patient care.
- Trained new staff on scheduling systems and best practices to promote consistency in operations.
Biopsy Coordinator
Akumin
Orange Park, FL
08.2021 - 12.2023
- Coordinated out patient procedure scheduling and logistics for patients, enhancing operational efficiency for multi facility.
- Managed patient intake processes, ensuring accurate data entry and compliance with regulations.
- Collaborated with individual physicians to streamline communication and improve patient care workflow.
- Entered data, generated reports, and produced tracking documents such as specimen log and requisition.
- Gathered and organized laboratory results, discharge log and 24 hour follow up calls with patients.
Medical Representative
Jax Spine & Pain Centers
Jacksonville, FL
06.2017 - 03.2021
- Coordinated check-in, check-out process and payments for billing.
- Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Implemented electronic health record updates, improving data accuracy and patient information retrieval efficiency.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Assisted with medical coding and billing tasks.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FLSkills
I am a loyal, enthusiastic and dedicated team player that offers over 9 years medical office experience I am seeking a position that reflects my experience and skill set I believe my personal attributes will bring value to your company by providing compassionate patient care and a easy going personality
Timeline
Surgery Scheduler
HCA
11.2023 - Current
Biopsy Coordinator
Akumin
08.2021 - 12.2023
Medical Representative
Jax Spine & Pain Centers
06.2017 - 03.2021
High School Diploma -
Coconut Creek High School