Katrina Maria Vicente
Kirkland
Summary
I bring a comprehensive set of skills that I believe will be valuable to your organization. In my Retail Sales Associate role, I honed my abilities in administrative support and relationship building, providing a firm foundation for any customer service position. My people-oriented nature, and compassion have afforded me excellent customer service skills. I am excited to contribute my talents and proficiency in service to your customers. As an engaging communicator with a proven track record in directing visitors, my focus on building strong professional relationships has been a beneficial asset throughout my career.
Overview
26
26
years of professional experience
27
27
years of post-secondary education
Work History
Apparel Clerk
Fred Meyer
Kirkland
07.2016 - Current
- Assisted customers with product selection and inquiries.
- Maintained inventory levels through regular stock checks and replenishment.
- Collaborated with team members to ensure efficient store operations.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Updated pricing to reflect permanent changes and temporary sales drops.
- Answered customer inquiries regarding product information, pricing, availability.
- Assisted customers in locating merchandise within the store.
- Communicated merchandise needs and issues to appropriate supervisors in timely fashion.
- Provided excellent customer service by greeting customers warmly upon their arrival at the store.
- Received orders from vendors and processed them according to company guidelines.
- Maintained a clean and organized store environment by restocking shelves, straightening displays, and tidying up racks.
- Assisted customers in selecting clothing items, including providing fashion advice and recommending products.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Handled customer complaints professionally and courteously while resolving issues quickly.
- Organized and stocked the sales floor with merchandise.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
- Greeted customers promptly to engage and assist with apparel needs.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
Sales Associate
Forever 21
Bellevue
09.2018 - 01.2019
- Assisted customers with product selections and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Processed transactions efficiently at the register.
- Restocked inventory and ensured product availability for shoppers.
- Handled returns and exchanges professionally and promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Adhered to company initiatives and achieved established goals.
Sales Associate
Macy's
Bellevue
07.2003 - 01.2013
- Assisted customers with product selections and inquiries.
- Ranked# 1 in opening Macy’s credit card and loyalty account
- Maintained organized merchandise displays on the sales floor.
- Processed transactions efficiently at the register.
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to enhance customer service experiences.
- Handled returns and exchanges professionally and promptly.
- Restocked inventory and ensured product availability for shoppers.
- Participated in training sessions to improve sales techniques and product knowledge.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
Pharmacy Technician
Safeway
Bellevue
06.2009 - 08.2009
- Processed prescriptions accurately and efficiently for diverse customers.
- Assisted pharmacists in preparing medications and labeling prescription bottles.
- Managed inventory levels by restocking shelves and organizing pharmaceutical supplies.
- Provided excellent customer service while answering questions about medications.
- Maintained a clean and organized workspace to ensure safety compliance.
- Operated pharmacy software to input prescriptions and update patient records.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Managed filing of prescriptions, both electronically and manually.
Pharmacy Technician Trainee
Walgreens
Bellevue
02.2009 - 04.2009
- Assisted pharmacists in preparing prescription medications for patients.
- Maintained inventory levels by restocking shelves and organizing products.
- Processed customer transactions accurately and efficiently at the cash register.
- Followed safety protocols to ensure a clean and organized work environment.
- Collaborated with pharmacy staff to manage daily workflow effectively.
- Addressed customer inquiries and resolved issues regarding prescriptions promptly.
- Participated in training sessions to understand pharmacy operations and procedures.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Organized drugs by expiration date to ensure freshness.
- Performed cashier duties such as accepting payments and issuing receipts.
- Maintained patient profiles and medication records.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Maintained clean and organized pharmacy shelving and work areas.
- Kept work areas clean, organized, and safe at all times.
- Filled daily medication orders and entered prescription data into system.
- Called insurance companies to verify patient benefits.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Verified insurance coverage for medications.
- Ensured compliance with state laws regarding controlled substances.
- Interpreted and processed medication orders under supervision of pharmacist.
Sales Associate
The Bon Marche/ Bon- Macy’s
Bellevue
06.2003 - 06.2004
- Assisted customers with product selections and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Processed transactions efficiently at the register.
- Restocked inventory and ensured product availability for shoppers.
- Participated in training sessions to improve sales techniques and product knowledge.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Employee of the Month (2003)
Sales Associate
JCPenney
Bellevue
09.1999 - 06.2003
- Assisted customers with product selections and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Processed transactions efficiently at the register.
- Collaborated with team members to enhance customer service experiences.
- Restocked inventory and ensured product availability for shoppers.
- Handled returns and exchanges professionally and promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Education
Bachelor of Science - Health Studies
University of Washington
Bothell, WA 02.2018 - 02.2026
Bachelor of Arts - Society, Ethics And Human Behavior
University of Washington
Bothell, WA 09.2011 - 06.2019
Bachelor of Arts - American And Ethnic Studies
University of Washington
Bothell, WA 02.2011 - 06.2019
VA 60137360 And VB 60092171 - Pharmacy Technician
Pima Medical Institute
Renton, WA 09.2008 - 09.2009
Social Work
Lake Washington Technical College
Kirkland, WA 09.2005 - 09.2007
Skills
Katrina Maria I Vicente
Kirkland, Washington
tringgay@gmailcom
2069002138
February 15, 2026
Dear Hiring Manager,
As an experienced Retail Sales Associate, I'm confident that I am the employee you are seeking because I have all of the qualifications outlined in your job posting
My attached resume shows the highlights from my years of professional experience
I bring a comprehensive set of skills that I believe will be valuable to your organization In my Retail
Sales Associate role, I honed my abilities in administrative support and relationship building, providing a firm foundation for any customer service position My people- nature oriented nature, and compassion have afforded me excellent customer service skills
I am excited to contribute my talents and proficiency in service to your customers As an engaging communicator with a proven track record in directing visitors, my focus on building strong professional relationships has been a beneficial asset throughout my career
You may notice a gap in my employment while reviewing my resume During this period, I elected to take a leave from the workforce in order to go back to school The time that I was able to commit to my education has been invaluable to my professional growth, and I am eager to re-enter the professional sphere and apply my newfound qualifications and knowledge to the job
I am available to join your organization working Day shifts Monday through Friday
If you believe that my skills and experience align with your needs, I am ready to start immediately I aim to ensure a smooth and seamless integration into your team
Please review my enclosed resume for a more in-depth illustration of my work history and
accomplishments I would appreciate the opportunity to interview at your earliest convenience I'm eager to discuss how my personality and background fit the company needs
Thank you for your time and consideration of my candidacy
Sincerely,
Katrina Vicente
Cover Letter
12/12/24, Dear Hiring Manager, As an experienced Retail Sales Associate, I'm confident that I am the employee you are seeking because I have all of the qualifications outlined in your job posting. My attached resume shows the highlights from my years of professional experience. I bring a comprehensive set of skills that I believe will be valuable to your organization. In my Retail Sales Associate role, I honed my abilities in administrative support and relationship building, providing a firm foundation for any customer service position. My people-oriented nature, and compassion have afforded me excellent customer service skills. I am excited to contribute my talents and proficiency in service to your customers. As an engaging communicator with a proven track record in directing visitors, my focus on building strong professional relationships has been a beneficial asset throughout my career. You may notice a gap in my employment while reviewing my resume. During this period, I elected to take a leave from the workforce in order to go back to school. The time that I was able to commit to my education has been invaluable to my professional growth, and I am eager to re-enter the professional sphere and apply my newfound qualifications and knowledge to the job. I am available to join your organization working Day shifts Monday through Friday. If you believe that my skills and experience align with your needs, I am ready to start immediately. I aim to ensure a smooth and seamless integration into your team. At your convenience, please contact me at the home Number I've provided. Thanks in advance for your discretion. Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and background fit the company needs. Thank you for your time and consideration of my candidacy. Sincerely, Katrina Vicente
Timeline
Sales Associate
Forever 21
09.2018 - 01.2019
Bachelor of Science - Health Studies
University of Washington
02.2018 - 02.2026
Apparel Clerk
Fred Meyer
07.2016 - Current
Bachelor of Arts - Society, Ethics And Human Behavior
University of Washington
09.2011 - 06.2019
Bachelor of Arts - American And Ethnic Studies
University of Washington
02.2011 - 06.2019
Pharmacy Technician
Safeway
06.2009 - 08.2009
Pharmacy Technician Trainee
Walgreens
02.2009 - 04.2009
VA 60137360 And VB 60092171 - Pharmacy Technician
Pima Medical Institute
09.2008 - 09.2009
Social Work
Lake Washington Technical College
09.2005 - 09.2007
Sales Associate
Macy's
07.2003 - 01.2013
Sales Associate
The Bon Marche/ Bon- Macy’s
06.2003 - 06.2004
Sales Associate
JCPenney
09.1999 - 06.2003