ANDREA LEHMAN
Hillsboro,OR
Summary
Learning and Development professional with extensive experience in leading training programs and instructional design within healthcare. Focus on developing scalable solutions that enhance employee performance and engagement, while partnering with operational leaders to ensure alignment with strategic business objectives.
Overview
14
14
years of professional experience
Work History
Supervisor, Customer Service Training Team / Lead Education & Training Specialist
Providence Health Plan
09.2014 - Current
- Led and mentored training professionals to enhance onboarding and continuing education effectiveness.
- Designed virtual and self-paced learning solutions to boost engagement and knowledge retention.
- Collaborated with operational leaders to align training with business goals and departmental needs.
- Utilized quality metrics and learner feedback to refine curriculum and improve performance.
- Developed job aids, standard operating procedures, facilitator guides, and e-learning content.
Crisis Support Specialist / Money Manager
Cascadia Behavioral Health
04.2012 - 09.2014
- Coordinated Social Security financial services for 125 clients, ensuring regulatory compliance and effective service delivery.
- Assisted clients in navigating behavioral health services and accessing resources.
- Coordinated care plans with multidisciplinary teams and external resources.
- Provided patient support through active listening and empathetic communication.
Education
B.S. - Business Administration
Eastern Oregon University
LaGrande, OR06-2008
Skills
- Training program management
- Instructional design expertise
- Curriculum development
- E-learning content creation skills
- Articulate Storyline, Camtasia proficiency
- Training needs analysis
- Learner performance assessment
- Onboarding program execution
- Stakeholder engagement
- Coaching and team leadership abilities
- Adult learning theories
- Strategic learning initiatives
- Visual content development
Personal Information
Title: Learning & Development Leader | Instructional Design | Training Program Supervisor
PROFESSIONAL DEVELOPMENT
- PHP LEAN Training Certificate (2026)
- Instructional Design & E-Learning Development Training, Bridgehill Learning Solutions
- Adult Learning, Training Facilitation, Curriculum Development
Timeline
Supervisor, Customer Service Training Team / Lead Education & Training Specialist
Providence Health Plan
09.2014 - Current
Crisis Support Specialist / Money Manager
Cascadia Behavioral Health
04.2012 - 09.2014
B.S. - Business Administration
Eastern Oregon University