Andrea Lennartson
Mount Juliet,TN
Summary
Professional in field with robust history of providing comprehensive training and development programs. Known for driving team success and improving overall performance through tailored training initiatives. Highly collaborative, dependable, and adaptable to evolving team requirements, showcasing strong leadership and communication skills.
Qualified Sales & Training Supervisor with solid background in leading training programs and developing employee skills. Proven track record of enhancing team performance through innovative training strategies and effective communication. Demonstrated ability to foster collaborative learning environment and adapt training materials to meet diverse needs.
Overview
21
21
years of professional experience
Work History
Sales and Service Training Supervisor
Dollywood
Pigeon Forge, TN
01.2024 - Current
- Supervise and lead direct report(s).
- Participate in evaluating applicants, interviewing candidates and hiring.
- Monitor activities of Training and Quality Assurance Coordinator, providing constructive feedback, coaching and support.
- Develop training plans for the team, including sales techniques, customer service excellence, meeting KPI standards, and best practices.
- Create training and standard operating procedure documentation and maintain knowledge database in Kustomer (or other customer relationship management tool).
- Develop a “train the trainer” program to ensure consistent training by front-line hosts.
- Review and make recommendations to improve quality assurance methodology, training and onboarding processes.
- Contribute to the development, communication, and measurement of incentive plans, and evaluate their effectiveness.
- Make recommendations for effective host recognition programs, tiered competency levels for agents, cross-training opportunities and work-from-home training and accountability.
- Make recommendations for leadership development programs for Sales and Service Support Specialists, PIC’s and Trainer/QA Coordinator
- Become certified as a Safety Trainer for Marketing Division.
- Collaborate with teams on park and at the resorts for shadowing opportunities between departments.
- Coordinate Sales and Service Team meetings.
- Adhere to annual budgets.
- Contribute to all Sales and Service Center processes as needed.
- Support the development of content and materials for onboarding new hosts.
- Work occasionally alongside front-line Hosts to coach on Core Values and identify training needs.
Owner, Makeup Artist
Makeup By Andi Lyn
Minneapolis, MN
06.2005 - Current
- Provide makeup applications for weddings, special occasions, runway, print, television and film
- Schedule appointments, manage social media and website
- Teach makeup application and techniques.
Sales Representative
Travel and Leisure
Pigeon Forge
06.2023 - 01.2024
- Researched competitors' products, prices, and sales techniques.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Maintained accurate records of all sales and prospecting activities.
- Developed and maintained relationships with customers to ensure repeat business.
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Training Manager
Altar'd State
Maryville, TN
09.2022 - 11.2022
- Identified and assessed future and current training needs through job analysis, career paths, annual performance appraisals and consultation with department managers
- Draw an overall or individualized training and development plan that addresses needs and expectations
- Roll out a wide variety of training methods
- Conduct effective induction and orientation sessions
- Monitor and evaluate training program's effectiveness, success and ROI periodically and report on them
- Provide opportunities for ongoing development
- Resolve any specific problems and tailor training programs as necessary
- Maintain a keen understanding of training trends, developments and best practices
- Setting up executive or leadership development programs
- Analyze the company training needs and deliver relevant learning
- Acted as a liaison between the Heads of Departments on department related training issues.
Executive Team Leader for Specialty Sales
Target
St. Louis Park, MN
10.2021 - 08.2022
- Responsible for driving store sales, sales growth and team contribute to and impact total store profitability in specialty sales including Target's beauty lines
- Responsible for leading the creation of a guest-obsessed culture and lead team to prioritize the guest experience and deliver on store sales goals
- Research and leverage competitor insights and guest behavior insights and feedback to drive the business and be the destination of choice for our guests
- Create guest connections through Target's culture of inclusivity and brought back feedback from guests to continuously improve store product insights to create guest loyalty to Target and to the Knollwood store
- Influence pricing and promotional planning through leveraging guest insights gained from competitive research
- Ensuring fitting rooms are used as an extension of the sales floor and are welcoming and capture Target's culture of inclusivity and care for each guest
- Anticipate and identify changes in unique store trends and leveraged Planogram as a way of presenting high quality store visuals to entice guests to purchase our Owned Brand products and National Brand Partnership products.
Clinic Sales Manager
Milan Laser Hair Removal
Maple Grove, MN
03.2021 - 10.2021
- Performed all sales consultations and educate clients on Laser Hair Removal
- Actively seek client referrals and reviews, promote and recommend additional packages
- Assisted clients with questions or concerns about treatments including safety concerns
- Participated in company on-site events to market our services to the community
- Conducted Client Satisfaction surveys
- Led and managed a team of employees focused on client care during treatments
- Created and maintained employee schedules and make adjustments as needed to align to client needs
- Maintained a positive working environment for all team members
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Aggressively pursued competitive accounts by differentiating company from competitors
- Maintain relationships with customers and found new ones by identifying needs and offering appropriate services
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Area Education Manager
Sephora USA Inc.
Minneapolis/St Paul, Los Angeles, MN, CA
01.2013 - 07.2020
- Evaluated, coached and developed in-store teams through monthly education visits to all stores assigned
- Facilitated, presented, and educated Science of Sephora 101, 201, Sephora programs and brand education off-site and in-store
- Educated existing and future product and selling skills
- Proactively developed product knowledge and Visual Merchandising selling skills by attending trainings throughout the year
- Negotiated product placement of merchandise in Sephora stores with Merchants
- Built and maintained successful relationships with the JCP Store Management team, Sephora Managers, Senior Education Consultants, Product Consultants, and Field Managers
- Demonstrated and model Sephora's client service standards at all times
- Provided feedback to Sephora Managers, Store Management, and Field Managers in-store
- Led monthly leadership conference calls
- Analyzed and comprehend organizational goals and strategies
- Applied knowledge of industry, market and business trends to prioritize activities and take appropriate actions
- Maintained and developed an effective network of business contacts
- Tested and provided feedback for the Sephora Collection Accessories Product Development Team
- Guest presenter on BBTV.
Education
Bachelor of Science -
Designory (MUD)
Burbank, CABachelor of Science - Fashion And Retail Management
The Art Institute Of Minnesota
Minneapolis, MN12-2012
Skills
- Management Skills
- Training & Development of talent for job responsibilities including training material creation
- Coaching for career growth & development
- Customer Relationship Development & Development
- Merchant Relationship Negotiation & Management
- Area Management
- Visual Merchandising
- Team Task Prioritization
- Coaching and Mentoring
- Program implementation
- Compliance requirements
- Staff Development
- Policy updates
- Training course planning
- Trainee assessments
- Business Administration
- Verbal and written communication
- Feedback gathering
- Schedule Management
- Leadership training
- New Hire Training
- Training Manual Creation
- Customer Service
- Coaching and mentoring
- Train-the-trainer
- Training evaluation
- E-learning development
- Policy implementation
- Compliance
- Staff development
- Trainee evaluations
- New hire on-boarding
- Curriculum updates
- Training facilitation
- Training best practices
- Problem-solving
- Time management
Accomplishments
- Twin Cities Live KSTP, Channel 5 - Minneapolis, MN
- Interviewed and featured on Guest speaker and demonstrated Halloween makeup for live television segment Front-page story, "You'll shudder, you'll scream; Today in America, CNN, Minneapolis, MN May 2012.
- You'll ...get a bill." Provided makeup application for the owner of Kubica Corp.
- Provided makeup application for models walking The Earthquake and Tsunami Disaster Relief
Clientengagements
- Make Up For Ever- Pro Road Show, Minneapolis, MN
- Guest speaker and demonstrated makeup application for The Beauty and Business of Bridal Seminar.
- NFL Network, Mankato, MN
- Provided makeup application for live broadcast correspondent at the Minnesota Vikings Training Camp.
- Fox 9 News Morning Show KMSP, Channel 9; Minneapolis, MN
- Provided makeup application for Ann Taylor associates for live television segment.
- Today in America, CNN, Minneapolis, MN
- Guest speaker and demonstrated Halloween makeup for a live television segment.
- Provided makeup application for the owner of Kubica Corp. before television interview.
- A Walk to Remember: Love 4Japan Project, Minneapolis, MN
- Provided makeup application for models walking The Earthquake and Tsunami Disaster Relief Fashion Show.
- Yasen Marie, Music Video, Minneapolis MN Provided makeup application for the members of Yasen Marie for the music video King of Darkness
Timeline
Sales and Service Training Supervisor
Dollywood
01.2024 - Current
Sales Representative
Travel and Leisure
06.2023 - 01.2024
Training Manager
Altar'd State
09.2022 - 11.2022
Executive Team Leader for Specialty Sales
Target
10.2021 - 08.2022
Clinic Sales Manager
Milan Laser Hair Removal
03.2021 - 10.2021
Area Education Manager
Sephora USA Inc.
01.2013 - 07.2020
Owner, Makeup Artist
Makeup By Andi Lyn
06.2005 - Current
Bachelor of Science - Fashion And Retail Management
The Art Institute Of Minnesota
Bachelor of Science -
Designory (MUD)