ANDREA LEWIS
Huntington Beach,CA
Summary
Hard-working, collaborative leader dedicated to create a positive, successful work environment. Experienced veterinary reception and management; animal shelter management, reception, and animal care. Effective facilitator thriving in busy, pressured, unpredictable environment. Critical thinker and problem-solver. Fiercely organized task-juggler, highly focused on details. Takes initiative to improve systems and communication resulting in efficient productivity and results. Takes pride in going over and above for clients and employers, always striving to exceed expectations.
Overview
12
12
years of professional experience
Work History
Veterinary Clinic Front End Assistant Manager; Veterinary Reception and Assistant
West Coast Veterinary Dental Services
05.2021 - 11.2023
- First point of contact at busy referral clinic providing comprehensive and helpful information about sservices
- Created new time-saving electronic referral and medical records system
- Provided stellar communication flow with doctors and clients
- Reviewed, prioritized, and logged referrals
- Strategically booked appointments considering daily and weekly schedule and doctor surgical skills
- Directed front desk staff
- Trained new front desk staff
- Dealt with administrative systems and clinic needs
- Assisted veterinarians during physical exams and intubation
- Provided satisfying results for client conflicts and concerns
- Coordinated staffing needs with clinic manager and head RVT
- Monthly billing.
Veterinary Reception
Canada West Veterinary Specialists & Critical Care Hospital
11.2020 - 04.2021
- Communicated confidently and compassionately with clients calling for emergencies, appointments, and general inquiries
- Aptly handled multiple calls and pressing tasks with prioritization
- Received, and processed new referrals
- Responsible for scheduling, data, medical records and communication, insurance claim processing
- Performed timely and accurate communication with clients, doctors, and all department staff
- Used quick and practical judgement when receiving emergency information via phone or client walk-ins, providing immediate attention to patients
- Kept reception and front-of-house areas clean and orderly.
Animal Shelter Relief Manager, Front Desk, Animal Care Attendant
BC SPCA
07.2011 - 12.2018
- FRONT DESK RECEPTION, CUSTOMER SERVICE, 2015-2017
- Managed and prioritized 100+ daily calls, emails, and visitors, providing exceptional communication
- Adoption application review and approval
- Improved office systems and important documentation used by staff and volunteers to aid in effective productivity
- Established daily summary reports to provide consistent information flow among staff, allowing immediate and efficient performance
- Trained new staff
- Assisted RVT with animal intake
- Promoted and marketed adoptable animals through creatively written biographies, photos, videos, and attractive signage
- RELIEF MANAGER, BC SPCA, VANCOUVER & BURNABY 2013-2015
- Directed, supported, and motivated team of up to 60 staff and volunteers
- Conducted productive daily staff meetings to assess operations, implementing improved animal welfare and customer service solutions
- Staff scheduling
- Made difficult and timely decisions relating to medical needs
- Prompt, tactful, and agreeable dealings of staff and public inquiries, concerns, or grievances
- Achieved branch fundraising and adoption success through community relations, outreach, social media
- Remained within monthly budgets through careful assessment and negotiations with required services
- ANIMAL CARE ATTENDANT, BC SPCA, VANCOUVER & BURNABY 2011-2015
- Responsible for daily care of up to 50+ shelter animals
- Improved office systems and important documentation used by staff and volunteers to aid in effective productivity and animal welfare
- Created and initiated weekly animal reports that provided consistent care of shelter animals
- Coordinated, supervised, and trained new volunteers and staff
- Performed physical intakes, administered medications and vaccinations
- Provided positive and supportive adoption counseling, application assessment, post adoption follow up and behavioral support
- Performed DTA IV assessment test on new dogs, determining temperament and predictive behaviors; developed individualized recommendations
- Part of collaborative team responsible for organizing and managing intakes of unpredicted large scale animal cruelty seizures requiring immediate action, creative solutions
Education
York University
Toronto, OntarioSkills
- DVMax
- EzyVet
- ADP ezLabor Manager
- ShelterBuddy Animal Shelter Database
- Wags N' Walks Certified Pet First Aid, September 2016
- Client Communication and customer service
- Highly rated and reviewed
Timeline
Veterinary Clinic Front End Assistant Manager; Veterinary Reception and Assistant
West Coast Veterinary Dental Services
05.2021 - 11.2023
Veterinary Reception
Canada West Veterinary Specialists & Critical Care Hospital
11.2020 - 04.2021
Animal Shelter Relief Manager, Front Desk, Animal Care Attendant
BC SPCA
07.2011 - 12.2018
York University
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