ANDREA LOPEZ
North Charleston,SC
Summary
Experienced professional with excellent leadership and customer service skills. Able to build confidence and trust thanks to the knowledge I’ve gained. Capable of maintaining a high level of performance with minimal supervision. Great at analyzing data, reports, graphs and dedicated when it comes to achieving my goals whether it’s personal or business oriented.
Overview
3
3
years of professional experience
Work History
Merchandise Stocker
Walmart
12.2023 - Current
- Unload, sort and stock merchandise according to store layout and product placement.
- Answer customer questions and provide detailed product information.
- Transport merchandise to sales floor and replenish out-of-stock and low-stock items.
TEAM LEAD
THE CREDIT PROS
01.2023 - 10.2023
- Overview teams productivity and provide constructive feedback.
- Maintain agents up to date with all communication need to achieve their targets.
- Prepare and submit daily performance report.
QUALITY ASSURANCE ANALYST
THE CREDIT PROS
10.2021 - 12.2022
- Ensure team performance aligns to the company's expectations.
- Provide feedback to agents.
- Implement agent training and coaching initiatives.
- Prepare weekly and monthly reports to monitor improvement.
Education
HIGH SCHOOL -
Bautista El Calvario High School
Managua Nicaragua03.2023
Skills
Written and verbal fluency in English and Spanish
Computer and Internet Skills
Self-motivated
Multi-tasking
Time Management
Analytical
Quick Learner
Able to Build Relationships
Loyal andDiscreet(maintain confidentiality)
Timeline
Merchandise Stocker
Walmart
12.2023 - Current
TEAM LEAD
THE CREDIT PROS
01.2023 - 10.2023
QUALITY ASSURANCE ANALYST
THE CREDIT PROS
10.2021 - 12.2022
HIGH SCHOOL -
Bautista El Calvario High School