ANDREA LOPEZ
Colton,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Animal Care, Retail, and Barista services. Solid team player with outgoing, positive demeanor and proven skill in establishing agreement with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process of service. Articulate, energetic and result-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Pack Leader
Happy Dog Resort
08.2024 - Current
- Coordinated schedules to optimize care for multiple pets and team members each day
- Kept cages, kennels, play yards and grooming areas neat and clean
- Followed pet care instructions for dietary needs and medication regimens
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression
- Maintain visual observation of dogs at all times and spread attention and play among all dogs in playgroup
- Managed safety of 10-30 dogs in one yard
- Collected photos and managed report cards for owners
Animal Care Specialist
Mary S. Roberts Pet Adoption Center
07.2023 - 07.2024
- Educated customers regarding proper animal care techniques and requirements
- Responded promptly to customers inquiries about pet care services
- Organized play groups for socializing cats and dogs in order to reduce stress levels
- Assisted in adoption process by introducing potential owners to adoptable animals
- Provide emotional support for distressed or anxious pets during their stay at the facility
- Cleaned and sanitized equipment and surfaces to protect animal and staff health
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Maintained inventory of medical supplies, ensuring accuracy and availability
- Provided customer service support to patients profiles, including personal information, allergies, and current medication
- Maintained records of patient profiles, including personal information, allergies, current medications
Barista
Dutch Bros Coffee
08.2021 - 03.2023
- Developed the ability to remember customer names and address them by name
- Cleaned the counters, machines, utensils, and seating areas every day
- Served over thousands customers individually prepared coffee drinks every day
- Cleaned and sanitized work areas every hour to prevent infections and maintain store professionalism
- Made product recommendations based on a thorough understanding of each customer's needs and preferences
- Used positive reinforcement and respectful, encouraging coaching to train new team members
- Kept up with my attendance and punctuality on a regular basis
- Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods
- Monitored inventory levels of supplies and restocked when necessary
- Maintained calm demeanor during high-volume periods and special events
Sales Associate
Tilly's
08.2020 - 03.2021
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about daily and seasonal promotions to increase sale
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Helped customers by answering their questions and completing their requests
- Efficiently and accurately processed a large number of transactions
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Placed orders for supplies and retail items and received them
- Greeted them and gave them product information as customers entered
Education
HIGH SCHOOL -
Southwest High School
Fort Worth, TX01.2021
Skills
- Cash Handling
- Cleaning and Sanitation
- Product Recommendation
- Cash Register Operation
- Problem-Solving
- Animal Handling
- Administer Medication
- Strong Communication
- Analyze Behavior
- Meal Preparation
- Inventory and Control
- Multitasking
- Good Memory
- Works well in busy environments
- Active listening
- Opening and closing duties
- Espresso machine operation
- Beverage preparation
- Coffee machinery
- Food running
- Product sales
- Inventory tracking
- Brand promotion
- Flexible schedule
- Reliable and punctual
- Goal oriented
Timeline
Pack Leader
Happy Dog Resort
08.2024 - Current
Animal Care Specialist
Mary S. Roberts Pet Adoption Center
07.2023 - 07.2024
Barista
Dutch Bros Coffee
08.2021 - 03.2023
Sales Associate
Tilly's
08.2020 - 03.2021
HIGH SCHOOL -
Southwest High School
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