

Motivated and organized professional currently pursuing a Bachelor’s degree in Business Administration with a concentration in Human Resources at FIU. Experienced in administrative support, customer interaction, and maintaining efficient workflows. Known for strong communication, attention to detail, and a positive attitude. Seeking to apply my skills in an HR environment while continuing to grow within the field.
• Assisted with tracking employee attendance and verifying time records to support accurate payroll processing
• Coordinated with management to review scheduling, coverage, and employee availability, ensuring proper staffing and operational efficiency
• Monitored real-time operations and adjusted routes due to delays, traffic, or emergencies
• Communicated with drivers and customers to ensure on-time service
• Handled high call volume while prioritizing urgent issues
• Resolved delivery problems and service escalations quickly
• Maintained dispatch logs, updates, and tracking records
• Provided schedule coverage and reassigned routes when needed
• Supported operations team in maintaining service efficiency
• Assisted electricians and instrumentation technicians on active job sites
• Verified materials, equipment, and job tickets for accuracy
• Completed field documentation including work orders, service records, and task tracking
• Communicated job status updates between field crews and supervisors
• Supported scheduling and coordination of daily tasks on site
• Followed safety procedures and maintained compliance documentation
• Worked in outdoor industrial environments and early shift schedules
• Assisted clients with SNAP, Medicaid, and public assistance applications
• Explained benefits, coverage, and case status to clients
• Handled high call volume while maintaining confidentiality standards
• Verified documentation and eligibility requirements
• Updated records and processed case changes in system • Resolved account issues and escalated complex cases when necessary
• Maintained compliance with state regulations and procedures