Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Lopez

Andrea Lopez

Summary

Motivated and organized professional currently pursuing a Bachelor’s degree in Business Administration with a concentration in Human Resources at FIU. Experienced in administrative support, customer interaction, and maintaining efficient workflows. Known for strong communication, attention to detail, and a positive attitude. Seeking to apply my skills in an HR environment while continuing to grow within the field.

Overview

6
6
years of professional experience

Work History

Logistics Dispatcher & Administrative Support

Estes Express
Miami
08.2025 - 04.2026

• Assisted with tracking employee attendance and verifying time records to support accurate payroll processing
• Coordinated with management to review scheduling, coverage, and employee availability, ensuring proper staffing and operational efficiency

• Monitored real-time operations and adjusted routes due to delays, traffic, or emergencies

• Communicated with drivers and customers to ensure on-time service

• Handled high call volume while prioritizing urgent issues

• Resolved delivery problems and service escalations quickly

• Maintained dispatch logs, updates, and tracking records

• Provided schedule coverage and reassigned routes when needed

• Supported operations team in maintaining service efficiency

Electrical & Instrumentation Technician Helper

Isc Constructors
Omaha
01.2024 - 10.2024

• Assisted electricians and instrumentation technicians on active job sites

• Verified materials, equipment, and job tickets for accuracy

• Completed field documentation including work orders, service records, and task tracking

• Communicated job status updates between field crews and supervisors

• Supported scheduling and coordination of daily tasks on site

• Followed safety procedures and maintained compliance documentation

• Worked in outdoor industrial environments and early shift schedules

Customer Service Representative

Department of Children and Family Services
MIAMI
09.2022 - 01.2024

• Assisted clients with SNAP, Medicaid, and public assistance applications

• Explained benefits, coverage, and case status to clients

• Handled high call volume while maintaining confidentiality standards

• Verified documentation and eligibility requirements


• Updated records and processed case changes in system
• Resolved account issues and escalated complex cases when necessary

• Maintained compliance with state regulations and procedures

Front Desk Coordinator

New Port Beachside Resort
Sunny Isles Beach
01.2022 - 08.2022
  • Welcomed guests at front desk, creating positive first impression and enhancing guest experience.
  • Directed all calls and inquiries to appropriate personnel, facilitating effective communication and service.
  • Managed incoming and outgoing mail and packages, ensuring timely delivery and organization.
  • Supervise and record activities of the residents to ensure compliance of resident's community supervision conditions.

After School Attendant, Club Assistant, Head Counselor

Miami Country Day School
Miami
05.2021 - 01.2022
  • Developed and implemented diverse daily activities for kids, fostering creativity and physical fitness through yoga, soccer, basketball, Crayola, hip-hop, gymnastics, and cooking.
  • Organized safe and engaging activities for kids, maintaining cleanliness of toys and equipment.
  • Supervises students and ensures their safety, development, growth, skill achievement, and general well-being.
  • Registered children for club participation, ensuring compliance with parental consent requirements.

Event Coordinator, Game attendant

Fun Dimension
Miami
01.2020 - 04.2021
  • Negotiated contracts for event venues to ensure suitable spaces for client events.
  • Liaised with clients to identify needs and provided regular updates on event planning progress.
  • Developed and facilitated educational and recreational programs that enhanced camp participants' experiences.
  • Supervised campers, ensuring safety and promoting development, growth, and skill achievement.

Education

BBA -

Florida International University
Miami, FL
12-2026

Associate of Arts - BUSSINESS ADMINISTRATION

Miami Dade College
Miami, FL
12-2023

High School Diploma -

Miami Central Senior Highschool
Miami, FL
06-2021

Skills

  • Logistics Coordination
  • Project Management
  • Microsoft Office expertise
  • Problem Solving
  • Attention to Detail
  • Teamwork
  • Customer Service
  • Active Listening
  • Networking
  • Dedication

Languages

  • English
  • Spanish

Timeline

Logistics Dispatcher & Administrative Support

Estes Express
08.2025 - 04.2026

Electrical & Instrumentation Technician Helper

Isc Constructors
01.2024 - 10.2024

Customer Service Representative

Department of Children and Family Services
09.2022 - 01.2024

Front Desk Coordinator

New Port Beachside Resort
01.2022 - 08.2022

After School Attendant, Club Assistant, Head Counselor

Miami Country Day School
05.2021 - 01.2022

Event Coordinator, Game attendant

Fun Dimension
01.2020 - 04.2021

BBA -

Florida International University

Associate of Arts - BUSSINESS ADMINISTRATION

Miami Dade College

High School Diploma -

Miami Central Senior Highschool
Andrea Lopez