Andrea Lorenzatti
DeLand,FL
Summary
Reliable Licensed Massage Therapist with comforting demeanor. Business savvy, organized and experienced in performing basic administrative procedures. Possess friendly personality directed at building positive rapport and long-lasting relationships with clients.
Compassionate dual spa specialist with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies.
Overview
3
3
years of professional experience
Work History
Licensed Massage Therapist
The Woodhouse Day Spa Corp.
Orlando, FL
04.2022 - Current
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
Licensed Massage Therapist
Hand And Stone Massage And Facial
DeLand, FL
10.2021 - 02.2022
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.
Dual Spa Specialist
Victoria Edward Spa
Winter Springs, FL
06.2021 - 11.2021
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Sommelier/Bartender
Elusive Grape
DeLand, FL
12.2017 - 10.2019
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Set up wine tastings to bring in business and promote special offerings.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Sommelier/Server
Norman’s At The Ritz Carlton
Orlando, FL
12.2015 - 12.2015
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor Of Science - Molecular And Cellular Biology
Stetson University
Deland, FL05.2023
Dual Spa Specialist - Massage Therapist/ Esthetician
Aveda Institute
Orlando, FL05.2018
Associate Of Arts And Sciences - Early College Program
Daytona State College
Daytona Beach, FL05.2010
Certified Personal Trainer - Sports Medicine
National Academy of Sports Medicine (NASM)
Orlando, FL05.2017
Skills
- Deep Tissue Massage
- Client Records Maintenance
- In-Home Client Treatment
- Muscle Strength Assessment
- Reflective Listening
- Critical Thinking
- Aromatherapy and Reflexology
Timeline
Licensed Massage Therapist
The Woodhouse Day Spa Corp.
04.2022 - Current
Licensed Massage Therapist
Hand And Stone Massage And Facial
10.2021 - 02.2022
Dual Spa Specialist
Victoria Edward Spa
06.2021 - 11.2021
Sommelier/Bartender
Elusive Grape
12.2017 - 10.2019
Sommelier/Server
Norman’s At The Ritz Carlton
12.2015 - 12.2015
Bachelor Of Science - Molecular And Cellular Biology
Stetson University
Dual Spa Specialist - Massage Therapist/ Esthetician
Aveda Institute
Associate Of Arts And Sciences - Early College Program
Daytona State College
Certified Personal Trainer - Sports Medicine
National Academy of Sports Medicine (NASM)
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