ANDREA LUNA
Clarendon,USA
Summary
Professional with solid experience in compliance and administrative support. Skilled in managing regulatory documentation, ensuring adherence to policies, and maintaining organized records. Strong focus on team collaboration, achieving results, and adapting to changing needs. Trusted for reliability, problem-solving abilities, and effective communication.
Overview
11
11
years of professional experience
Work History
Compliance Administrative Assistant
Monarch Specialties LLC
Andrews, TX
12.2023 - 08.2025
- Offered reception support, answered phones and greeted visitors.
- Ensured timely completion of all required compliance filings, submissions, and certifications by coordinating efforts across multiple departments
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Ensured compliance with regulatory requirements through meticulous document management and record-keeping.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Collaborated with cross-functional teams to enhance overall compliance strategies and processes.
- Supported the preparation of reports for regulatory agencies, ensuring timely submissions and accuracy.
- Assisted in policy development and implementation, ensuring organizational adherence to industry regulations and standards.
- Maintained company manuals, resources, client data, training records and other items.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Veriforce Compliance
- ISN Compliance
- DOT and NON-DOT Drug and Alcohol Testing
- Vehicle Registrations, Inspections, and Permits
- Rotating weekends for 24/7 on call
Account Representative
State Farm
Cartersville, GA
12.2020 - 02.2021
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Set up and updated customer accounts with interactions, payments and personal information.
- Utilized consultative approach to gain trust and confidence of customers.
Agency Producer
Farmers Insurance
Andrews, TX
04.2019 - 11.2020
- Responsible for prospecting, networking, and producing new property and casualty business insurance policies and accounts as well as the renewal retention of existing accounts.
- Marketing of insurance risks to companies in accordance with the practices, policies, and procedures of the company.
- Conduct sales, service, and solicitation of all forms of insurance business.
- Maximize growth and client retention through superior customer service.
- Develop accounts and cross sell available products and services.
- Generate and pursue new client opportunities.
- Present Triumph Insurance Group services and solutions at prospect meetings.
- Bring new business prospects to closure.
- Retain clients by maintaining solid business-to-business relationships.
- Held meetings with all stakeholders to determine needs and make plans.
- Contacted underwriters and submitted forms to obtain binder coverage.
Office Assistant
A&N Reverse Units
Andrews, TX
01.2018 - 05.2018
- Take messages and deliver to proper personnel
- Perform duties such as copying, filing, faxing, etc
- Enter customers information into computerized files
- Invoicing
- Quickbooks
- DOT and Mileage logs
- Receipts and billing.
Assistant Manager
Family Dollar
Andrews, TX
10.2017 - 02.2018
- Greets and assists customers in a positive, approachable manner
- Answers questions and resolves customer inquiries and concerns
- Maintains a presence in the store by providing excellent customer service
- Ensures a clean, well-stocked store for customers
- At the direction of the Store Manager, supervises, trains, and develops Store
- Team Members on Family Dollar operating practices and procedures
- Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store
- Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts
- Supports Store Manager in loss prevention efforts
- Assumes certain management responsibilities in absence of Store Manager
- Follows all Company policies and procedures.
Office Manager Assistant
Stanley Automotive
Andrews, TX
11.2014 - 08.2015
- Answer phones (PBX) to acquiring customers
- Take messages and deliver to proper personnel
- Perform duties such as copying, filing, faxing, etc
- Enter customers information into computerized files
- Trained file helpers in proper procedures and business office policies.
Education
Health Sciences
Odessa College
Odessa, TXSkills
- Compliance monitoring
- Audit coordination
- Document management
- File organization
- Office administration
- Microsoft Excel
- Patient scheduling
- Documentation and recordkeeping
- Database entry
- Medical terminology
- Administrative support
Timeline
Compliance Administrative Assistant
Monarch Specialties LLC
12.2023 - 08.2025
Account Representative
State Farm
12.2020 - 02.2021
Agency Producer
Farmers Insurance
04.2019 - 11.2020
Office Assistant
A&N Reverse Units
01.2018 - 05.2018
Assistant Manager
Family Dollar
10.2017 - 02.2018
Office Manager Assistant
Stanley Automotive
11.2014 - 08.2015
Health Sciences
Odessa College