Andrea Luzier
Brook Park
Summary
Detail-oriented professional with extensive experience in processing client accounts and managing vendor relationships. Skilled in training new staff, workload management, and delivering exceptional customer service to drive organizational success.
Overview
13
13
years of professional experience
Work History
Clerk Processor
Monarch Recovery
North Royalton, OH
08.2018 - Current
- Processed and reviewed client accounts to ensure compliance with company policies.
- Maintained accurate records in database systems for effective account management.
- Identified discrepancies in documentation and implemented corrective actions.
- Enhanced customer satisfaction with timely and professional responses to inquiries.
- Assisted in training new staff on processing procedures and software utilization.
- Handled high-pressure situations calmly and professionally, ensuring minimal disruption to workflow or deadlines.
- Provided exceptional customer service through clear communication and prompt resolution of issues.
Accounts Payable Specialist
Weltman, Weinberg & Reis
Brooklyn, OH
05.2013 - 06.2018
- Processed vendor invoices efficiently, ensuring timely payments and compliance with company policies.
- Reconciled accounts payable discrepancies, enhancing accuracy in financial reporting and data integrity.
- Managed vendor relationships, resolving inquiries and fostering positive communication for smoother transactions.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Supported management by processing invoices and documents with consistent on-time delivery.
Education
High School Diploma -
Cuyahoga Community College
Cleveland, Ohio, OHSkills
- Training and mentoring
- Deadline oriented
- Workload management
- Initiative-taking
- Billing and coding
- Customer service
- Excellent communication
- Confidentiality handling
Timeline
Clerk Processor
Monarch Recovery
08.2018 - Current
Accounts Payable Specialist
Weltman, Weinberg & Reis
05.2013 - 06.2018
High School Diploma -
Cuyahoga Community College