Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Mabe

1272 North Crooked Lake Dr,FL

Summary

Dynamic Cleaning Supervisor with a proven track record at Self Employed Services, excelling in client relations and budget management. Expert in cleaning techniques and health compliance, achieving high client satisfaction through meticulous attention to detail. Skilled in problem-solving and team coordination, ensuring exceptional service delivery and operational efficiency.

Cleaning Manager with experience cleaning commercial spaces and managing team of Number cleaners. Oversees cleaning of Type buildings in liaison with business and property managers to understand cleaning needs and build excellent relationships. Maintains strong awareness of health and safety standards to provide training and guidance to staff.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Cleaning Supervisor

Self Employed Services
08.2011 - Current
  • Utilized suitable tools to optimize cleaning processes.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
  • Established favorable terms with external partners, delivering exceptional services at attractive pricing.
  • Achieved high client satisfaction by maintaining clean and presentable spaces with detailed focus.
  • Ensured adherence to all relevant industry regulations and company policies during daily operations at various worksites.
  • Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.

Customer Service Representative

City of Fort Meade
03.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Server-Register

Classic Pizza and Subs
11.2016 - 09.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Machine Operator

Columbia Forest Products
06.2002 - 11.2006
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Achieved significant reduction in setup times by developing quicker changeover procedures.
  • Fostered team-oriented environment, training new operators on machinery and best practices.
  • Ensured high-quality output, rigorously inspecting products to meet quality standards.

Education

High School Diploma -

Cornerstone
Highlands
2003

Skills

  • Health and safety
  • Invoicing
  • Chemical handling
  • Client relations
  • Workload prioritization
  • Schedule management
  • Budgeting and cost control
  • Cleaning techniques
  • Cleaning and sanitation
  • Cleaning practices
  • Sanitation standards
  • Customer service
  • Health and safety compliance
  • Safety protocols
  • Problem-solving
  • Team coordination

Timeline

Customer Service Representative

City of Fort Meade
03.2023 - 04.2024

Server-Register

Classic Pizza and Subs
11.2016 - 09.2018

Cleaning Supervisor

Self Employed Services
08.2011 - Current

Machine Operator

Columbia Forest Products
06.2002 - 11.2006

High School Diploma -

Cornerstone

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Andrea Mabe