Alexandra Fabian Leon
Summary
Cleaning Manager with experience cleaning commercial spaces and managing team of 20 cleaners. Oversees cleaning of 3 buildings in liaison with business and property managers to understand cleaning needs and build excellent relationships. Maintains strong awareness of health and safety standards to provide training and guidance to staff. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 20 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Innovative cleaning supervisor with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Cleaning Supervisor
ABM
New Jersey
03.2022 - 05.2023
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Contributed to company growth by assisting management in hiring new employees based on skillset compatibility with current team dynamics.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Developed strong relationships with vendors, negotiating favorable pricing for cleaning products and materials used in daily operations.
- Reduced employee turnover by providing thorough training and consistent performance feedback to staff members.
- Motivated crew to exceed customer expectations, resulting in positive feedback from clients and higher overall satisfaction ratings.
- Increased customer retention rate by consistently delivering exceptional service and promptly addressing any concerns or complaints from clients.
- Boosted overall productivity by regularly maintaining equipment, troubleshooting common problems, and collaborating on preventative maintenance strategies.
- Upheld company standards of professionalism at all times when interfacing with both clients and colleagues alike.
- Enhanced cleaning efficiency by implementing new procedures and techniques for the crew.
- Saved time and resources by effectively managing inventory levels of cleaning supplies and equipment.
- Improved client satisfaction with high-quality cleaning services through regular inspections and addressing issues promptly.
- Decreased absenteeism among crew members through promoting a supportive work culture focused on teamwork and communication.
- Resolved conflicts within the team professionally, fostering positive relationships among crew members.
- Maintained a safe working environment by enforcing compliance with safety regulations and ensuring proper usage of equipment.
- Secured repeat business from satisfied clients through excellent communication skills, proactive follow-up calls, and timely resolution of any reported issues.
- Collaborated with management to develop customized cleaning plans tailored to each client''s needs.
- Actively participated in continuous learning opportunities to stay up-to-date on industry trends, best practices, and emerging technology relevant to janitorial services.
- Conducted ongoing quality assurance checks to ensure the highest level of cleanliness was achieved in all serviced locations.
- Streamlined workflow by creating schedules, assigning tasks, and monitoring progress of the cleaning crew.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Evaluated employee performance and developed improvement plans.
- Managed laundry sorting, washing, drying, and ironing.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Addressed customer feedback and complaints to maximize satisfaction.
- Maintained required records of work hours, budgets and payrolls.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Established and enforced safety protocols and guidelines for staff.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Optimized team performance by conducting regular evaluations and identifying areas for improvement.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
Cosmologist
Hair Salon
New Jersey
02.2010 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Beauty License - Cosmology
Nasma Medical Beauty Institute
Santo Domingo, DR08.2006
High School Diploma -
Colegio Del Apostolado Del Sagrado Corazon De Jesu
Santo Domingo, DR06.1999
Skills
- Health and safety
- Invoicing
- Chemical Handling
- Client Relations
- Scheduling and Planning
- Supply Coordination
- Workload prioritization
- Quality Assurance
- Task Delegation
- Job Tracking
- Schedule Management
- Recruitment and hiring
- Cleaning and sanitation
- Sanitation Standards
- Customer Service
- Health and safety compliance
- Performance Improvements
- Ordering cleaning supplies
- Task assignment
- Customer service-focused
- Staff Training and Development
- Quality improvements
- Guest Relations
- Report Generation
- Customer Relationship Management
- Training and mentoring
- Regulatory Compliance
- Cleaning bathrooms
- Data Archiving
- Invoice Processing
- Quality Assurance Controls
- Performance Evaluation
- Department coordination
- Staff Scheduling
- Supply Inventory Management
- Budget Administration
- Staff evaluations
- Inter-department collaboration
- Employee evaluations
- Safety Protocols
- Problem-Solving
- Team Coordination
- Cleaning techniques
- Work Inspection
- Safety Equipment
- Microsoft Office
- Employee Scheduling
- Team Guidance and Motivation
- Clear Communication
- Complaints Handling
- Timekeeping
- Facility Inspection
- Personnel Problem Management
- Administrative Oversight
- Decision-Making
- Presentation Skills
- Creative Thinking
Timeline
Cleaning Supervisor
ABM
03.2022 - 05.2023
Cosmologist
Hair Salon
02.2010 - 01.2022
Beauty License - Cosmology
Nasma Medical Beauty Institute
High School Diploma -
Colegio Del Apostolado Del Sagrado Corazon De Jesu