Andrea Maccannell
Chandler,AZ
Summary
Experienced security professional with a strong background in safeguarding assets and ensuring safety. Demonstrated ability to assess risks, implement security protocols, and respond efficiently to incidents. Emphasis on fostering collaborative team efforts and adapting to changing security requirements. Reliable and proficient in surveillance, access control, and emergency response measures.
Overview
20
20
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Chandler, AZ
07.2023 - Current
- Greet employees professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Act quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle.
- Provide excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevent unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversee daily monitoring and patrolled buildings, grounds, and work sites.
- Observe and report suspicious activities and persons to supervisor.
- Keep detailed reports on responses in daily activity report.
Manager
Lowes Home Improvement
02.2006 - 09.2019
- Responsible for a multitude of tasks including but not limited to working for a multi-million-dollar company and being responsible for creating forecast goals, inventory management, training of new-hires, power equipment trainer, basic maintenance, supervision of no less than 10 employees, effective schedules, and quick, friendly customer service. This position included but was not limited to identifying areas of financial loss, adjusting incoming shipment orders according to customer demand, on-boarding of new employees, and product placement to meet forecast goals.
- Department Manager- (Hardware 2 years, Tools 4 years, Inside Garden 2 years, Plumbing 1 year, Customer Service 1 year). I managed to reach fiscal goals in hardware, tools, plumbing departments. My specialist in inside garden was number 1 in our region both years. I coached 4 employees that were later promoted to department managers.
Mail Clerk C/S
State of Delaware
Dover, Delaware
04.2007 - 02.2008
- Responsible for providing excellent customer service to a variety of state agencies within Sussex and Kent counties. This position required accurate collection/delivering of mail from county offices on a daily basis, including time sensitive and confidential material.
- OMB/GSS Messenger Services
Receptionist
Dover Air Force Base Lodging
Dover, Delaware
02.2005 - 02.2006
- As the primary front desk receptionist, my responsibilities included reservations, managing incoming phone calls, and assisting guests with daily needs. Within this position, I acted as the main communication between the housekeeping staff and guests to ensure a clean, positive atmosphere.
Education
B.A. - English and Geography
Ostrava University
01.1994
A.S. - Computer Information Technology
Northampton Community College
Bethlehem, Pa01.2004
Skills
- Fast learner
- Multi-lingual: Fluent written and conversational in English, Czech, Slovak, Polish and some Russian
- Competent using Microsoft Office Package
- Detail-oriented
- Report writing
- Superior customer service
- Access control
- Patrol operations
- Relationship building and management
- Conflict resolution techniques
- Staff management
- Operations management
Accomplishments
- Helped company recover $10,000 by identifying and reporting internal theft.
- Supervised team of 10-15 staff members.
- Reduced shoplifting rates by 5% through improved surveillance procedures.
Languages
Czech
Native or Bilingual
English
Native or Bilingual
Slovak
Native or Bilingual
Polish
Professional Working
Russian
Limited Working
Timeline
Security Officer
Securitas Security Services USA
07.2023 - Current
Mail Clerk C/S
State of Delaware
04.2007 - 02.2008
Manager
Lowes Home Improvement
02.2006 - 09.2019
Receptionist
Dover Air Force Base Lodging
02.2005 - 02.2006
A.S. - Computer Information Technology
Northampton Community College
B.A. - English and Geography
Ostrava University