Andrea Mackey
Ennis,TX
Summary
Dependable Kitchen Staff Member trained in multiple stations. Supports and enhances kitchen operations by flexing easily between cooking, restocking and cleaning. Highly knowledgeable about health code requirements and good stock management.
Overview
36
36
years of professional experience
1993
1993
years of post-secondary education
Work History
Kitchen Staff Member
Ennis Care Center, New Lifestyles Media Solutions
Ennis, TX
01.2013 - Current
- Prepared meals following dietary guidelines and nutritional standards.
- Maintained cleanliness and organization of kitchen equipment and supplies.
- Assisted in menu planning and food preparation for special events.
- Monitored food safety practices to prevent contamination and waste.
- Operated kitchen appliances safely to prepare various dishes.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Cleaned and sanitized frequently to maintain health code standards.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
Customer Service Manager
Walmart
Ennis, Texas
04.2005 - 08.2010
- Managed customer service team to enhance support and engagement.
- Developed training programs for new associates to improve service skills.
- Implemented feedback systems to gather customer insights and resolve issues.
- Coordinated schedules and workflows to ensure efficient service delivery.
- Analyzed customer complaints and developed solutions for improvement.
- Oversaw inventory management processes related to customer orders and inquiries.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Customer Service Representative
ATLAS SOUND
Ennis, Texas
12.1995 - 06.1998
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Managed order processing using company-specific software and systems.
- Collaborated with team members to improve service delivery and efficiency.
Customer Service Cashier
Jack in the Box
Ennis
05.1990 - 12.1995
- Processed customer transactions accurately and efficiently at a fast-paced food service environment.
- Assisted customers with menu selections and answered product-related questions promptly.
- Maintained clean and organized cashier station to enhance customer experience.
Education
Ennis High School
Ennis, TXSkills
- Meal preparation
- Food safety
- Inventory management
- Kitchen appliance operation
Timeline
Kitchen Staff Member
Ennis Care Center, New Lifestyles Media Solutions
01.2013 - Current
Customer Service Manager
Walmart
04.2005 - 08.2010
Customer Service Representative
ATLAS SOUND
12.1995 - 06.1998
Customer Service Cashier
Jack in the Box
05.1990 - 12.1995
Ennis High School