Andrea Whelan
Albuquerque
Summary
Dynamic Patient Relations Manager with a proven track record in enhancing patient satisfaction and coordinating multidisciplinary care. Known for effective record management and health education initiatives.
Results-oriented professional with extensive experience in patient communication and care coordination. Demonstrated ability to lead teams and implement solutions that improve patient outcomes and satisfaction.
Accomplished Patient Relations Manager skilled in enhancing patient experiences and managing complex care operations. Committed to fostering collaboration among healthcare teams and driving improvements in service delivery.
Overview
8
8
years of professional experience
1991
1991
years of post-secondary education
Work History
Patient Relations Manager
Oak Street Health
Albuquerque
09.2021 - 07.2025
- Facilitated patient communication to enhance satisfaction and resolve concerns.
- Coordinated care services among multidisciplinary teams for optimal patient outcomes.
- Developed educational materials to inform patients about health programs and services.
Front Office Manager
Healthcare for the homeless
Albuquerque
09.2019 - 07.2020
- Managed front office operations to ensure seamless patient interactions.
- Coordinated scheduling and appointments for healthcare services for clients.
- Supervised front desk staff to maintain high service standards.
Travel medical clerk/Retinopathy Imaging Technicia
Assured Imaging
Albuquerque
03.2018 - 08.2019
- Managed patient records and ensured proper documentation procedures.
- Scheduled appointments and coordinated with medical staff for patient care.
Medical Assistant/Float Health Aide
Los Lunas Public Schools
Los Lunas
08.2017 - 03.2018
Education
Cartificate - Phlebotomy
Southwest Phlebotomy
07.2012 - 07.2012
Pima Medical Institute
Albuquerque, NM 09.2004 - 06.2005
East Carbon High School
Easy Carbon , UTSkills
- Patient communication
- Care coordination
- Health education
- Record management
Languages
Spanish
Limited
Timeline
Patient Relations Manager
Oak Street Health
09.2021 - 07.2025
Front Office Manager
Healthcare for the homeless
09.2019 - 07.2020
Travel medical clerk/Retinopathy Imaging Technicia
Assured Imaging
03.2018 - 08.2019
Medical Assistant/Float Health Aide
Los Lunas Public Schools
08.2017 - 03.2018
Cartificate - Phlebotomy
Southwest Phlebotomy
07.2012 - 07.2012
Pima Medical Institute
09.2004 - 06.2005
East Carbon High School