Misty Harner
Hutchinson
Summary
Dynamic professional known for enhancing service delivery through innovative problem-solving and adaptability. Expertise in patient advocacy and quality assurance, contributing to improved patient satisfaction and streamlined operations.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Patient Relations Manager
Hutchinson Regional Medical Center
Hutchinson, KS
04.2022 - Current
- Led patient feedback initiatives to enhance service delivery and satisfaction.
- Developed training programs for staff on effective communication with patients.
- Streamlined patient intake processes, reducing wait times significantly.
- Collaborated with medical teams to address patient concerns promptly and effectively.
- Implemented quality assurance measures to ensure compliance with healthcare standards.
- Analyzed patient data to identify trends and improve service offerings.
- Mentored junior staff in conflict resolution strategies and patient engagement techniques.
- Facilitated workshops aimed at improving team dynamics and fostering a supportive environment for patients.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Developed and implemented staff training programs to ensure a high level of customer service in patient interactions.
- Managed patient feedback, implementing changes that led to increased satisfaction rates.
- Developed and maintained strong relationships with community organizations, working together to improve access to healthcare services for diverse patient populations.
- Maintained compliance with healthcare regulations, ensuring the protection of confidential patient information at all times.
- Established a welcoming environment for patients and families through empathetic communication and support.
- Conducted surveys and analyzed data to gather valuable insights into areas requiring improvement within the realm of patient relations management.
- Implemented best practices in complaint management protocols, leading to more effective resolutions of issues raised by patients or their families.
- Streamlined communication processes for improved patient relations and overall experience.
- Organized outreach initiatives aimed at increasing community awareness about available healthcare services within the organization. (Chair Person for our Patient and Family Advisory Council).
- Collaborated with hospital departments, improving coordination for seamless patient care.
- Served as the primary liaison between hospital administration and patients, advocating on behalf of their needs and concerns.
- Coordinated special events for patients and their families, creating positive experiences during difficult times.
- Created an efficient system for tracking and resolving patient grievances, resulting in reduced response times and increased satisfaction rates.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Human Resources Coordinator
Hutchinson Regional Medical Center
Hutchinson, KS
04.2020 - Current
- Coordinated recruitment processes, enhancing candidate experience and streamlining hiring timelines.
- Managed employee relations issues, fostering a positive workplace culture and resolving conflicts effectively.
- Facilitated training sessions, enhancing team skills and promoting professional development opportunities.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Reviewed human resources paperwork for accuracy and completeness.
- Assisted with employee inquiries and complaints regarding policy and benefits issues.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Facilitated employee relations and resolved conflicts, fostering positive work environment.
- Improved employee onboarding experience, creating welcoming environment for new hires.
- Coordinated New Employee Orientation
Lab Secretary
Hutchinson Regional Medical Center
Hutchinson, KS
03.2019 - Current
- Managed scheduling and coordination of laboratory appointments to optimize workflow efficiency.
- Maintained accurate patient records and lab documentation, ensuring compliance with regulatory standards.
- Assisted in training new staff on office procedures and laboratory protocols for seamless integration.
- Streamlined communication between medical staff and patients, enhancing service delivery and satisfaction.
- Developed filing systems for efficient retrieval of laboratory reports and patient information.
- Highly organized and team player for this role.
Patient and Family Engagement Coordinator
Hutchinson Regional Medical Center
Hutchinson, KS
04.2021 - 04.2022
- Developed family engagement programs to enhance communication between healthcare providers and families.
- Coordinated educational workshops to empower families in managing health conditions effectively.
- Implemented feedback mechanisms to evaluate family satisfaction and improve service delivery.
- Worked with employee's involving engagement for recognition for work anniversaries and team member impact recognition.
- Maintained accurate records of family engagement activities, analyzing trends in participation to identify areas for improvement and further growth.
Oral Surgery Assistant
Dr. Bruce Albright, DDS
Hutchinson, KS
02.1991 - 07.2012
- Assisted with patient preparation and post-operative care to enhance patient comfort and satisfaction.
- Sterilized surgical instruments following strict infection control protocols to ensure safety during procedures.
- Collaborated with oral surgeons to ensure smooth workflows and efficient use of time during surgeries.
- Educated patients on oral hygiene practices and post-operative instructions, improving adherence to care plans.
- Managed scheduling of appointments and procedures, optimizing clinic operations for improved efficiency.
- Trained new staff on office protocols, procedural techniques, and patient interaction standards to ensure high-quality care.
- Implemented improved inventory management processes for surgical supplies, reducing waste and ensuring availability.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
- Provided high-quality pre-surgical consultations, discussing potential risks, benefits, and alternatives with prospective patients.
- Optimized inventory management through timely ordering supplies based on usage trends while minimizing costs where possible.
- Streamlined post-operative care with thorough patient education on recovery, medications, and self-care techniques.
Education
No Degree - Business
Hutchinson Community College
Hutchinson, KSHigh School Diploma -
Buhler High School
Buhler, KS05-1989
Patient Advocacy And Patient Experience Leadership - Patient Experience Leadership
Beryl Institute
Nashville, TN02-2026
Skills
- Staff training and development
- Medical terminology
- Marketing and outreach
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Operational efficiency
- Training and mentoring
- Patient education and counseling
- Quality control
- Public speaking
- Patient advocacy
- Patient relations
- Performance evaluation
- Risk management
- Records management
Certification
- Certified in Patient Advocate and Patient Experience Leadership
Timeline
Patient Relations Manager
Hutchinson Regional Medical Center
04.2022 - Current
Patient and Family Engagement Coordinator
Hutchinson Regional Medical Center
04.2021 - 04.2022
Human Resources Coordinator
Hutchinson Regional Medical Center
04.2020 - Current
Lab Secretary
Hutchinson Regional Medical Center
03.2019 - Current
Oral Surgery Assistant
Dr. Bruce Albright, DDS
02.1991 - 07.2012
No Degree - Business
Hutchinson Community College
High School Diploma -
Buhler High School
Patient Advocacy And Patient Experience Leadership - Patient Experience Leadership
Beryl Institute