Summary
Work History
Education
Skills
SKILLS
Timeline
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Christopher Colin

Helotes,TX

Summary

Customer service and retail management professional with 12+ years of experience in sales performance and team leadership. Managed scheduling, staff development, employee relations, and daily operations. Trained staff to improve service delivery, productivity, and customer outcomes.

Work History

Patient Relations Manager

7to7 Dental and orthodontics (Braun)
San Antonio, Tx
07.2023
  • Facilitated communication between patients and healthcare providers to enhance patient experience.
  • Coordinated treatment plans to streamline patient care.
  • Managed insurance claim processing to expedite reimbursement.
  • Supported appointment scheduling.
  • Assisted sales team with various tasks.

Marketing Agent

MKTG
San Antonio, Tx
04.2018
  • • Coordinated marketing campaigns and updated promotional content to enhance audience engagement.
  • • Analyzed data sets to identify trends and summarize findings, informing strategic marketing decisions.
  • • Assisted sales activities by tracking leads, preparing outreach materials, and following up with prospects.
  • • Provided training support and feedback to peers, fostering professional development through mentoring.
  • • Conducted survey measurements and site assessments to support mapping and project planning.

Hospitality

Pappadeaux
San Antonio, Tx
01.2014
  • Supported guest service, meal coordination, and front-of-house operations.
  • Coordinated schedule creation, shift coverage, and calendar updates to ensure optimal staffing.
  • Trained staff on procedures and supported skill development to improve service quality.
  • Streamlined communication between team members and supervisors to enhance operational efficiency. between team members, guests, and supervisors.
  • Resolved employee concerns, addressed workplace issues, and supported positive relations.
  • Managed office tasks, filing, recordkeeping, and day-to-day administrative support.

Education

Bachelor of Arts - Multidisciplinary studies

University of Texas At San Antonio
San Antonio, TX

Associate of Applied Science - interdisciplinary Studies

South Texas College
McAllen, TX

Associate of Applied Science - Drama

KD College
Dallas, TX

Skills

  • Treatment coordination
  • Hospitality
  • Insurance processing
  • Patient advocacy
  • Computer software/ frameworks: Microsoft Office, Excel, PowerPoint
  • Training development
  • Conflict resolution
  • Patient feedback
  • Communications
  • Employee relations
  • Team supervision
  • Customer service
  • Team training
  • Administrative support
  • Staff scheduling
  • Project oversight
  • Staff management

SKILLS

English (advanced), Spanish (Beginner)

Timeline

Patient Relations Manager

7to7 Dental and orthodontics (Braun)
07.2023

Marketing Agent

MKTG
04.2018

Hospitality

Pappadeaux
01.2014

Bachelor of Arts - Multidisciplinary studies

University of Texas At San Antonio

Associate of Applied Science - interdisciplinary Studies

South Texas College

Associate of Applied Science - Drama

KD College

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Christopher Colin