Elizabeth Garcia-Gaona
Statesvile,NC
Summary
Experienced dental office professional with over 10 years in front-office operations and management. Specializes in dental insurance verification, claims processing, billing, and treatment coordination. Enhances patient experience through effective bilingual communication. Organized and detail-oriented, managing multiple priorities to ensure efficient office operations.
Overview
21
21
years of professional experience
Work History
Office Manager/Patient Coordinator
Friendly Dental Group
Mooresville, NC
01.2016 - Current
- Scheduling appointments
- Confirmed appointments to enhance scheduling efficiency
- Managed patient payment collections to ensure consistent revenue flow
- Conducted outreach to boost patient attendance for scheduled visits
- Performed insurance verification to confirm patient coverage
- Compiled insurance claims aging report to track outstanding claims
- Facilitated financial agreement discussions with patients to clarify payment terms
- Coordinated treatment planning efforts to align provider strategies
- Conducted treatment presentations to inform patients about care options
- Managed import and export of X-rays for patient records
Patient Coordinator
Mundo Dentistry
Fort Mill, SC
01.2015 - 01.2016
- Coordinated treatment planning sessions with healthcare providers to develop patient care strategies.
- Presented treatment options to patients during consultations to inform decision-making.
- Followed up with patients to confirm appointment attendance, enhancing scheduling efficiency.
- Scheduling appointments
- Managed office communications to facilitate effective patient interactions and streamline appointment processes.
- Performed insurance verification and managed claims aging report to streamline reimbursement processes.
- Collected payments from patients for services rendered, maintaining accurate financial records.
- Conducted periodontal charting to assess patients' gum health and treatment needs.
- Executed import and export of X-ray images to maintain accurate patient records.
Customer Service Representative
CenterPoint Energy
Charlotte, NC
01.2014 - 01.2015
- Resolved customer issues to enhance satisfaction and loyalty
- Guided customers through billing inquiries to clarify charges and improve understanding
- Responded to incoming calls from customers
- Opened customer accounts to facilitate transactions and enhance customer access
- Maintained customer records to support accurate account management and service history
- Logged customer issues in service cases to facilitate timely resolutions and maintain service quality
Customer Service Representative
Army and Airforce Exchange Service (Aafes)
Fort. Knox, KY
01.2013 - 01.2014
- Welcomed customers upon entry, enhancing their shopping experience.
- Operated cash registers, delivering accurate transactions and prompt service.
- Monitored inventory levels, ensuring stock availability to support seamless customer service.
Receptionist
Interboro Systems
San Juan, PR
01.2011 - 01.2012
- Greeted visitors warmly upon arrival
- Answered and referred inquiries to appropriate staff, ensuring timely responses
- Directs visitors by maintaining employee and department directories
- Maintained cleanliness and organization of front desk, supporting positive visitor experiences
- Organized and maintained filing system for documents
- Coordinated employee tasks and responsibilities, enhancing overall workflow
- Made collection calls to clients for payment
- Created and tracked service tickets for customer requests, ensuring timely resolutions
Personal Banker - Service Associate
Doral Bank
Guaynabo, PR
01.2009 - 01.2011
- Processed customer deposits and withdrawals efficiently
- Managed customer account openings and closures
- Managed wire transfer transactions for customer accounts
- Resolved customer inquiries and problems effectively
- Engaged customers to drive sales growth
- Clarified account statements to improve customer understanding
- Secured confidential customer information through strict adherence to privacy protocols
Receptionist
Counterforce USA
San Juan, PR
01.2008 - 01.2009
- Greeted and welcomed visitors, creating a positive first impression
- Answer incoming phone calls
- Coordinated president's daily schedule and appointments to maximize productivity
- Managed supply inventory and ordered materials to maintain seamless office operations
- Organized and filed documents in administrative office
- Processed and collected customer payments to ensure accurate financial records
- Managed customer contracts by reviewing terms and ensuring compliance with company policies.
Sales Representative
Komodidad Distributors/Gatsby
Bayamón, PR
01.2006 - 01.2007
- Executed product sales and provided customer support to improve satisfaction.
- Tracked inventory levels to align stock with customer demand. and make sure products on stock
- Processed incoming merchandise and verified accuracy to ensure product integrity.
Education
Bachelor - General Psychology
InterAmerican University
Metropolitan CampusSkills
- Appointment scheduling
- Insurance verification
- Claims processing
- Payment collection
- Radiology coordination
- Treatment coordination
- Records management
- Data management
- Workflow optimization
- Administrative support
- Office administration
- Customer relationship management
- Customer service excellence
- Attention to detail
- Task prioritization
- Organizational skills
- Team collaboration
- Teamwork orientation
- Adaptability in fast-paced environments
- Communication skills
- Effective communication strategies
- Problem solving
- MS Office proficiency
- Team collaboration
Timeline
Office Manager/Patient Coordinator
Friendly Dental Group
01.2016 - Current
Patient Coordinator
Mundo Dentistry
01.2015 - 01.2016
Customer Service Representative
CenterPoint Energy
01.2014 - 01.2015
Customer Service Representative
Army and Airforce Exchange Service (Aafes)
01.2013 - 01.2014
Receptionist
Interboro Systems
01.2011 - 01.2012
Personal Banker - Service Associate
Doral Bank
01.2009 - 01.2011
Receptionist
Counterforce USA
01.2008 - 01.2009
Sales Representative
Komodidad Distributors/Gatsby
01.2006 - 01.2007
Bachelor - General Psychology
InterAmerican University