Isabella Durakaj

• Assisting with patient intake procedures, including completion of medical history forms and consent documentation
• Scanned, faxed, filed, and organized medical records and administrative documents efficiently
• Scheduled patient appointments, managed provider calendars, and confirmed upcoming visits and hearing evaluations
• Provided compassionate and patient-focused service while assisting individuals with hearing and communication needs
• Coordinated communication between audiologists, patients, hearing aid manufacturers, insurance providers and other medical offices.

• Verified insurance eligibility, obtained authorizations, and ensured accurate patient demographic and billing information
• Collected copays, processed payments, and balanced daily financial transactions in accordance with office procedures
• Managed incoming multi-line phone systems, addressed patient inquiries, and routed calls appropriately to clinical staff and providers
• Demonstrated strong multitasking, communication, and organizational skills in a high-volume healthcare setting

• Communicated with insurance companies, pharmacies, laboratories, and referral offices regarding patient care coordination

• Greeted and assisted clients, creating welcoming atmosphere for pet owners.
• Managed appointment scheduling, ensuring efficient workflow and client satisfaction.
• Answered phone calls and addressed inquiries, providing accurate information to pet owners.
• Maintained electronic medical records for pets, ensuring data accuracy and confidentiality.
• Coordinated with veterinary staff to prepare examination rooms and assist during appointments.