Akiya Leonard
Fayetteville,NC
Summary
8+ years of experience in various roles, including customer service and administration, with a focus on effective communication and interpersonal skills. Ability to work flexible hours while following company policies and procedures. Recognized for teamwork, initiative, and a strong customer focus, along with a capacity for rapid learning. Authorized to work in the US for any employer.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator/Office Manager
HearingLife
Fayetteville, NC
02.2024 - Current
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
- Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Maintained accurate patient records and updated information in the electronic medical records system
- Assisted with billing processes, including verifying charges, collecting payments, and submitting claims to insurance companies
- Developed strong relationships with patients by demonstrating empathy, compassion, and respect during interactions
- Performed administrative tasks such as filing documents, maintaining inventory of office supplies, and organizing medical forms
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Participated in quality improvement initiatives aimed at enhancing the overall patient experience
Receptionist
CAROLINAS DENTIST
Spring Lake, NC
11.2023 - 02.2024
- Greet and check patients in and out before and after treatment.
- Collect all monies due for services rendered.
- Verify insurance for all clinical appointments.
- Enter information on dental software in patient accounts.
- Maintain doctor and hygiene schedule as necessary.
Lead Travel Consultant
Carlson Wagonlit Government Travel
Fort Liberty, NC
06.2018 - 11.2023
- Provided an intermediary service between clients and suppliers to plan government travel arrangements.
- Book, modify and cancel reservations for soldiers and DOD employees using Sabre GDS system.
- Services include but not limited to booking flights, or coordination of lodging and transportation.
- Maintained and updated corporate traveler profiles with current information.
- Responded to clients questions, issues, and complaints and found appropriate solutions when needed.
Host/Bartender/Server
Logans Roadhouse Grill
Fayetteville, NC
09.2013 - 03.2018
- Provided customers with exceptional service with answering any questions, taking orders, and suggesting menu ideas.
- Provide onsite training and built loyal customer client base by working relentlessly to resolve problems and improve customer satisfaction.
- Worked with management to plan and implement special events to increase customer count, as well as company profits.
Education
High School Diploma - undefined
South View High School
Hope Mills, NC06.2014
Skills
- Analytical skills
- Proficient in Sabre GDS software
- Time efficiency strategies
- Effective communication techniques
- Cash register management and operations
- Microsoft Office applications and Excel expertise
- Data entry capabilities
- eFinancial services experience
- effective use of PowerPoint for presentations
- Insights into marketing strategies
- depth of accounting and finance knowledge
- good understanding of Open Dental
- efficient POS system management
- general computer proficiency
- good command of QuickBooks
- authorization processes for insurance verification
Languages
English
Timeline
Patient Care Coordinator/Office Manager
HearingLife
02.2024 - Current
Receptionist
CAROLINAS DENTIST
11.2023 - 02.2024
Lead Travel Consultant
Carlson Wagonlit Government Travel
06.2018 - 11.2023
Host/Bartender/Server
Logans Roadhouse Grill
09.2013 - 03.2018
High School Diploma - undefined
South View High School