Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Nick Rowe

Nick Rowe

Daytona Beach,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator/Office Manager

Gentiva Hospice
05.2022 - 03.2023
  • Acted as main point of contact for patients, staff and doctors by closely reviewing schedules and maintaining high levels of communication.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Maintained confidentiality of patient data and condition to safeguard health information.

Insurance Agent/ Office Manager

HIG Insurance Group
11.2017 - 04.2022
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Explained detailed policy concepts in easy-to-understand terms.
  • Offered detailed information about products and binding coverage.
  • Conducted annual reviews of existing policies to update information.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Real Estate Agent

Coldwell Banker Coast Realty
07.2017 - Current
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed real estate transactions.

Certified Nursing Assistant

Indigo Manor
08.2015 - 11.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

MBA - Business Administration

University of Phoenix
Tempe, AZ
07.2023

Bachelor of Science - Legal Studies

University of Central Florida
Orlando, FL
08.2020

Associate of Arts -

Daytona State College
Daytona Beach, FL
05.2018

Skills

  • Interdepartmental Collaboration
  • Case Management
  • Process Improvement
  • Healthcare Operations
  • Strategic Networking
  • Administrative Supervision
  • Business Administration
  • Team Bonding
  • Information Protection
  • CRM Software

Affiliations

Knights of Columbus

National Honors Society of Leadership and Success

Timeline

Patient Care Coordinator/Office Manager

Gentiva Hospice
05.2022 - 03.2023

Insurance Agent/ Office Manager

HIG Insurance Group
11.2017 - 04.2022

Real Estate Agent

Coldwell Banker Coast Realty
07.2017 - Current

Certified Nursing Assistant

Indigo Manor
08.2015 - 11.2017

MBA - Business Administration

University of Phoenix

Bachelor of Science - Legal Studies

University of Central Florida

Associate of Arts -

Daytona State College

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Nick Rowe