Sherry Judice
Lafayette,LA
Summary
To obtain a remote “work from home” position in client care, customer service or data entry.
I am a hard worker who is detail oriented. I have excellent customer service skills and an intuitive understanding of the clients needs.
I have the ability to lead or manage a team but am also able to work with a team.
Overview
11
11
years of professional experience
Work History
Client Care Coordinator, Case Manager, Office Manager, Qualitative Assurance Specialist, Secondary to Admissions Co.
Townsend Recovery Center
03.2015 - Current
- Participate in weekly Case Manager conference calls to corporate officials to insure continuity of care with regards to discharge planning
- Submit weekly Qualitative Assurance reports on all new admits to ensure client is receiving best possible care
- Submit weekly Qualitative Assurance reports on 4 random discharged and current clients to ensure clients are receiving consistent medical and clinical care
- Compile and submit monthly operational report that includes statistical information derived from QA reports, as well as KPI's to ensure consistency of care for all clients that were admitted in the prior month
- Resource and schedule all medical and clinical needs with regards to aftercare planning
- Address all legal communication for clients via email, phone or by official documentation
- Meet with client to discuss options and recommendations for aftercare
- Communicate with family of client with regards to aftercare plans
- Coordinate with clients with regards to financial matters and assist in collecting OOP balances
- Create financial statements, collection notices and final notices and mail to guarantor responsible for outstanding balance
- Send and receive any incoming or outgoing mail and/or shipments for clients and facility
- Manage client's personal cash accounts and provide access for weekly withdraws
- Manage client's personal, securable property such as keys, wallets and purses, and keep in secure area
- Review and submit any HR documentation for potential or existing staff members
- Answer incoming calls to facility and direct to proper department
- File, secure and track all medical records for discharged clients
- Submit all medical records request received from claims department or providers
- Handle all new admissions processes when admissions coordinator is unavailable or on vacation
- Schedule any transportation needs for clients, ie flights, bus tickets etc
- Record and track all KPI information in Excel spreadsheet
- Backup on utilization review for client insurance authorizations
Intake Coordinator
Victory Addiction Recovery Center
Lafayette, LA
08.2017 - 11.2024
- Respond to all calls emails or chats for admission
- Gather all pertinent information for initial inquiry and work through all stages until client is admitted ie verify insurance benefits, use history, medical history.
- Determine clients OOP cost and negotiate payment terms if necessary.
- Work with doctors to clear client for admission.
- Complete all intake assessment utilizing Salesforce and electronic documentation.
- Utilize Teams to communicate with in-house team regarding admit.
Behavioral Health Technician
Townsend Recovery Center
08.2013 - 03.2015
- Monitor patients at all times, log whereabouts and document any issues in communication log
- Transport clients to any off-site appointments, without incident, as well as recovery meetings
- Keep clients in visual range at all times and report any issues
- Assist in maintaining cleanliness of residential housing
Education
Diploma -
Northside High School
01.1989
Skills
- Management
- Communication
- Leadership
- Proficient with Salesforce, Citrix/Medik, Teams and electronic records
- Organizational Skills
- Documentation
- Medical Terminology
- Goal Setting
- Scheduling
- Quality Assurance
- Case Management
- Process Improvements
- Interdepartmental Collaboration
References
- Nicole Hale, DON, (337) 849-7291
- Jonathan Oster, intake & UR director, (504) 228-7501
- Sandi Lemelle, nurse, (337) 308-0157
Timeline
Intake Coordinator
Victory Addiction Recovery Center
08.2017 - 11.2024
Client Care Coordinator, Case Manager, Office Manager, Qualitative Assurance Specialist, Secondary to Admissions Co.
Townsend Recovery Center
03.2015 - Current
Behavioral Health Technician
Townsend Recovery Center
08.2013 - 03.2015
Diploma -
Northside High School
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