Angel Guerrero
Houston,US
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Relations Manager
Oak Street Health: A CVS Subsidiary
- Current
- Monitor patient feedback channels at Oak Street Health, documenting trends, maintaining comprehensive case records, and ensuring compliance with healthcare regulations
- Met all monthly metric goals and led team during AEP in retention and acquisition efforts; Boasting 127% to goal for March.
- Manage patient concerns with empathy at Oak Street Health, fostering trust through responsive communication and collaborating with healthcare teams to resolve issues promptly
- Drive patient satisfaction improvements at Oak Street Health through streamlined complaint resolution processes, reducing response times and strengthening retention rates
- Coordinated formally with cross-functional teams at Oak Street Health to address patient needs, develop service recovery protocols, and ensure seamless healthcare experiences
Welcome Coordinator
Oak Street Health: A CVS Subsidiary
- Managed patient intake documentation with meticulous attention to accuracy, verifying insurance information and coordinating with clinical teams for efficient appointment flow
- Provided compassionate assistance to elderly and vulnerable patients, addressing concerns and creating a welcoming environment that reduced anxiety during healthcare visits
- Streamlined front desk operations by implementing improved check-in protocols that reduced patient wait times and enhanced overall clinic efficiency
- Worked cross-functionally with medical staff to ensure seamless patient transitions from welcome desk to examination rooms, contributing to positive patient experiences
Junior Operations Associate
Herbal Mom
- Streamlined operational workflows at Herbal Mom, enhancing efficiency and reducing processing time for customer orders while maintaining product quality standards
- Managed inventory tracking systems for Herbal Mom's product line, implementing precise documentation protocols that minimized discrepancies and stockouts
- Coordinated with vendors to optimize supply chain operations, resulting in improved delivery timelines and substantial cost reductions for Herbal Mom
Operations Team Junior Associate, Internship
Strake Jesuit
03.2020 - 09.2020
- Streamlined operational processes at Strake Jesuit, identifying inefficiencies and implementing solutions that enhanced workflow productivity during 6-month internship
- Maintained meticulous records and documentation at Strake Jesuit, ensuring operational compliance and accuracy while developing professional attention to detail
- Proposed creative solutions to operational challenges at Strake Jesuit, demonstrating initiative and adaptability while learning institutional processes
Education
Healthcare Management And Finance Specialization
University of Michigan
Ann Arbor, MI03.2025
Bachelor of Science - Supply Chain And Operational Management
Western Governors University
Salt Lake City, UT10.2025
Bachelor of Science - Biomedical Engineering (Transferred)
University of North Texas
Denton, TXSkills
- Database Salesforce, EPIC, Onesource, Canopy, Slack, Teams, Zoom, Excel (Advanced)
- Staff training and development
- Medical terminology
- Data analysis and normalization
- Crisis Management, Psychological First Aid
- Operational efficiency
Certification
- Operational Risk Management: Frameworks and Strategy, New York Institute of Finance
- Organizational Leadership Specialization, Northwestern University
- Supply Chain Management and Analytics, Unilever Inc.
- Project Management, Google Inc
- Psychological First Aid, John Hopkins
Timeline
Operations Team Junior Associate, Internship
Strake Jesuit
03.2020 - 09.2020
Welcome Coordinator
Oak Street Health: A CVS Subsidiary
Junior Operations Associate
Herbal Mom
Bachelor of Science - Supply Chain And Operational Management
Western Governors University
Patient Relations Manager
Oak Street Health: A CVS Subsidiary
- Current
Healthcare Management And Finance Specialization
University of Michigan
Bachelor of Science - Biomedical Engineering (Transferred)
University of North Texas
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