Laraya Fisher
Houston,TX
Summary
Detail-oriented patient account representative skilled in managing inquiries and resolving billing discrepancies. Proven ability to coordinate insurance verification processes, ensuring accurate coverage and enhancing patient satisfaction. Strong communication skills facilitate effective collaboration with medical staff and efficient claim processing.
Overview
12
12
years of professional experience
Work History
Patient Account Representative
Memorial Hermann
Houston, Tx
01.2026 - 04.2026
- Coordinated insurance verification processes to ensure accurate patient coverage.
- Processed patient payments and set up payment plans for financial assistance.
- Managed patient account inquiries and resolved billing discrepancies efficiently.
- Collaborated with medical staff to obtain necessary documentation for claims processing.
- Utilized electronic health record systems to maintain accurate patient account information.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Updated existing patient files with relevant information such as changes in address or contact information.
Patient Access Coordinator
Houston Pediatric Clinic
Houston, USA
09.2022 - 10.2025
- Warmly greet and welcome patients into the clinic, provide excellent customer service by following HIPAA guidelines,
- respond to inquiries in a timely and professional manner, verify and explain health insurance benefits, enter data using dental practice management software,
- followed up on non-paid insurance claims, managed late payments and overdue accounts, and processed insurance payments/refunds to ensure timely resolution of financial matters,
- maintained accurate records of patient interactions, including notes on billing concerns, insurance policies, and medical procedures, to support efficient patient care and financial tracking,
- listened attentively and conveyed information effectively to patients, enhancing their experience and understanding of services provided,
- utilized problem-solving skills to resolve issues quickly and efficiently for patients, and manage the front desk operations.
Member Service Representative
Crisp Connection
05.2019 - 09.2022
- met daily customer service quotas with a focus on quality, resolved escalated customer issues quickly and efficiently while adhering to company policy, and addressed customers courteously using suitable methods and problem-solving skills.
- Delivered personalized customer service related to questions and promptly resolved basic problems on customer accounts,
- maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- responded to telephone inquiries and complaints following standard operating procedures,
- analyzed call center metrics such as average handle time and first contact resolution rate.
Administrative Assistant
Latum inc
Waco, Texas
08.2020 - 12.2020
- Coordinated schedules and meetings for executives and team members.
- Managed office communications and correspondence for Latum inc.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Organized and maintained digital filing systems for easy access.
- Developed office supply inventory system to ensure availability.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Guest Care Receptionist
Doubletree by Hilton Hotel
04.2014 - 05.2019
- Performed essential hotel operations and demonstrated excellent guest service in an efficient, courteous professional manner.
- welcomed guests.
- managed online and telephonic bookings, verified guests' payment methods during check-in,
- managed online and telephonic bookings, ensuring accurate payment verification during guest check-in,
- executed selling strategies that contributed to overall hotel revenue growth,
- provided room assignments, maintained guest privacy, and accommodated special requests when possible,
- executed selling strategies to enhance the hotel revenue,
- Managed phone inquiries, directing calls to appropriate departments promptly.
Education
High School Diploma -
Memphis Health Careers Academy
Memphis, TennesseeCertified Nursing Assistant -
Memphis Health Careers Academy
Memphis, TennesseeSkills
- Insurance Verification
- Claims Resolution
- Billing/Coding
- Prior Authorizations
- Medical Terminology
- Medical Billing
- Insurance Claims
- Healthcare
- Epic
- Microsoft Office
- Data Entry
- CRM Salesforce
- Verint
- Workday
- Citrix
- Windows 11
- Windows 10
- Windows 8
- Teams
- Zoom
- Webex
- Accurint
- Administrative Support
- Customer Service
- Patient Communication
- Problem Solver
- HIPAA Certified
- Data entry
- Epic
- Insurance verification
Timeline
Patient Account Representative
Memorial Hermann
01.2026 - 04.2026
Patient Access Coordinator
Houston Pediatric Clinic
09.2022 - 10.2025
Administrative Assistant
Latum inc
08.2020 - 12.2020
Member Service Representative
Crisp Connection
05.2019 - 09.2022
Guest Care Receptionist
Doubletree by Hilton Hotel
04.2014 - 05.2019
High School Diploma -
Memphis Health Careers Academy
Certified Nursing Assistant -
Memphis Health Careers Academy