Erica Baysinger
Columbia,MO
Summary
Results-driven Patient Account Representative with over 11 years in healthcare billing and insurance verification. Expertise in communication and collaboration with providers enhances claims processing efficiency and improves patient comprehension of billing procedures. Proven skills in staff training and problem-solving streamline billing processes and elevate patient satisfaction. Dedicated Patient Account Representative with over 11 years of experience in the healthcare industry. Known for effective communication, team collaboration, and meticulous attention to detail, contributing to improved workflow and timely reimbursement.
Overview
26
26
years of professional experience
Work History
Patient Account Representative
Missouri Heart Center
Columbia, MO
02.2015 - Current
- Coordinated financial assistance options and payment plans, enhancing patients' access to care.
- Verified insurance eligibility and benefits for accurate billing.
- Processed patient accounts, ensuring precise data entry in the system.
- Educated patients on billing procedures and clarified payment responsibilities, improving understanding and compliance.
- Collaborated with healthcare providers to expedite claims submissions.
- Assisted in training new staff on account management processes.
- Analyzed denials from third-party payers, identifying solutions that facilitated timely reimbursement.
- Maintained detailed notes on patient interactions for future reference.
Human Resources/EKG Technician
Boone Health
Columbia, MO
09.2000 - 03.2009
- Calibrated and maintained EKG machines for accurate readings.
- Performed EKG tests on patients to monitor heart activity effectively.
- Facilitated completion of job applications for candidates in Human Resources Department.
- Organized and filed employee records to enhance retrieval efficiency.
Education
Some College (No Degree) - Criminal Justice
Columbia College
Columbia MOSkills
- Inurance verification and billing
- Payment processing
- Problem solving and workflow management
- Effective communication skills
- Team collaboration and support
- Attention to detail in data entry
- HIPAA compliance and confidentiality
- Medical terminology proficiency
- Medical billing
- Insurance verification
- Financial assistance coordination
- Insurance collaboration
- Data entry proficiency
- Revenue Cycle
- Downloading of payments from Gemms Processing
End of day money management, getting money accounts for our outreach clinics Putting amounts in spreadsheet for end of day work
Timeline
Patient Account Representative
Missouri Heart Center
02.2015 - Current
Human Resources/EKG Technician
Boone Health
09.2000 - 03.2009
Some College (No Degree) - Criminal Justice
Columbia College