ROBIN SEABROOK
Mobile,Al
Summary
Experienced with patient account management, including billing and payment reconciliation. Utilizes skills in resolving account discrepancies and improving billing efficiency. Knowledge of healthcare regulations and customer service principles ensures effective financial management and patient satisfaction.
Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment.
Overview
10
10
years of professional experience
Work History
Patient Account Representative
Pulmonary Associates of Mobile
Mobile, AL
05.2022 - Current
- Managed patient account inquiries to ensure accurate billing and resolution of issues.
- Streamlined claims processing workflows, improving response times for patient queries.
- Collaborated with cross-functional teams to enhance patient financial communication strategies.
- Trained new staff on best practices for handling patient accounts and billing procedures.
- Analyzed account discrepancies, implementing corrective actions to reduce errors in billing processes.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Verified insurance coverage for patient procedures, ensuring compliance with policy guidelines.
- Collaborated with healthcare providers to resolve discrepancies in patient information and insurance benefits.
- Utilized electronic health record systems to streamline insurance verification processes and enhance operational efficiency.
- Mentored new hires on best practices in insurance verification, contributing to overall team performance improvements.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Managed front desk operations, ensuring efficient workflow and positive visitor experiences.
- Coordinated appointment scheduling and maintained accurate calendar management for multiple executives.
- Utilized multi-line phone systems to handle incoming calls, directing them to appropriate departments efficiently.
- Confirmed appointments, communicated with clients, and updated client records.
BARTENDER
Runway Billards
Mobile, AL
07.2020 - 02.2022
- Requested identification to verify patrons are of legal drinking age.
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
- Cleaned and sanitized glassware and flatware and stored in bar areas for easy access.
- Worked with management to develop and implement scheduled bar maintenance.
- Reported or resolved safety hazards such as spills or broken glassware.
- Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.
- Used POS system to process cash and credit card transactions.
BARTENDER
The Zebra
Mobile, AL
02.2020 - 10.2020
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.
- Requested identification to verify patrons are of legal drinking age.
- Cleaned and sanitized glassware and flatware and stored in bar areas for easy access.
- Adhered to all ABC and company-defined regulations.
- Reported or resolved safety hazards such as spills or broken glassware.
- Worked with management to develop and implement scheduled bar maintenance.
- Used POS system to process cash and credit card transactions.
HOME HEALTH AIDE
Home health care
Mobile, AL
03.2016 - 09.2020
- Managed household chores through routine house cleaning, meal preparation, and laundry.
- Assisted with client personal care needs such as bathing and dressing.
- Transported clients to doctor's office, grocery store, and other essential errands.
- Learned and followed all Medicare, Medicaid, and HIPAA regulations and requirements.
- Supported patient health and mobility by guiding through range of motion movements and exercises.
- Held friendly conversations with clients to offer companionship and emotional support.
- Observed and reported any changes in client conditions.
- Administered medications or aided client with self-administration.
Education
Medical Office Assistant - Medical
Remington College
Mobile, AL07.2020
Certificate of Completion - Home Health Aide
Home Health with the VA
Diberville, MS05.2015
GED - undefined
Theodore High school
Mobile, AL09.2014
Skills
- Order management
- ABC regulations
- Customer service
- Payment processing
- Promote sales
- Medical billing
- Patient relations
- Inventory management
- Patient scheduling
- HIPAA compliance
- Vital signs and examinations
- Vital sign monitoring
- Prepare treatment rooms
- Medication administration
- Patient support
- Office support
- Personal care services
- Housekeeping
- Meal preparation
- Patient transport
- Recording vital signs
- Clinical documentation and reporting
- Nutritional meal preparation
- Medical terminology and equipment
- Care plan adherence
- Care for patients
- Observe behaviors
- Provide emotional support
- Organization
- Insurance verification
- Insurance billing
- Medical Billing Understanding
- Medical terminology knowledge
- Verbal and written communication
- Medical terminology
- Insurance collaboration
- Collections experience
- Coding
- Patient care
- HIPAA
- Physicians' orders
- Insurance company communication
- Clear communication
- Pleasant telephone demeanor
- Attention to detail
- Problem identification
- Microsoft office
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient registration
- Appointment setting
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Electronic medical records
- Medical records management
- Letter preparation
- EMR / EHR
- Referral verification
- Medical office administration
- Medical billing and coding
- Insurance claims
- Billing support
- Insurance verifications
- Co-payment collection
Timeline
Patient Account Representative
Pulmonary Associates of Mobile
05.2022 - Current
BARTENDER
Runway Billards
07.2020 - 02.2022
BARTENDER
The Zebra
02.2020 - 10.2020
HOME HEALTH AIDE
Home health care
03.2016 - 09.2020
Medical Office Assistant - Medical
Remington College
Certificate of Completion - Home Health Aide
Home Health with the VA
GED - undefined
Theodore High school