An exceptionally talented and self-motivated professional bringing forth valuable experience and passion for a new role. I have extensive experience in customer service and account management. I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhance customer experiences by understanding customer desires and providing customized solutions to build trust and first call resolution results. I perform excellent customer relation skills while maintaining professionalism. I am able to collaboratively work with team members to acheive goals, while capable of exercising independent judement and an optimistic outlook. I am proficient with computer and technology literacy such as Microsoft Office and various databases.