Summary
Overview
Work History
Education
Skills
Timeline
Generic

T'KÄAH FOSTER

MAULDIN,SC

Summary

An exceptionally talented and self-motivated professional bringing forth valuable experience and passion for a new role. I have extensive experience in customer service and account management. I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhance customer experiences by understanding customer desires and providing customized solutions to build trust and first call resolution results. I perform excellent customer relation skills while maintaining professionalism. I am able to collaboratively work with team members to acheive goals, while capable of exercising independent judement and an optimistic outlook. I am proficient with computer and technology literacy such as Microsoft Office and various databases.

Overview

11
11
years of professional experience

Work History

Patient Account Representative

Healthcare Claims Management
05.2023 - 08.2024
  • Responsible for researching and resolving members' questions about health insurance, billing and quality-care issues.
  • Updated account information to maintain customer records.
  • Provided excellent customer care by assisting with billing and submitting modifications via email.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Processed medical billing payments and set up arrangements.

Benefits Associate

Health Advocate
01.2021 - 04.2023
  • Interfaced with internal and external resources to provide guidance and direction regarding benefit plan options, cost factors and detailed benefits review.
  • Answered incoming calls and responded to benefit inquires.
  • Placed outbound follow-up calls for issues that cannot be resolved during the initial call.
  • Provided benefit information to members; answered questions and concerns about benefit options. I helped members compare and contrast benefits during open enrollment, client new hires, and members’ who experienced a change of status or life-changing event.

Dispatcher

First Call LLC
12.2018 - 03.2020
  • Directed dispatching, routing, and tracking of 37 fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Answered phone calls and responded to customer emails.
  • Developed and implemented customer service policies and procedures.
  • Closely monitored dispatch board to triage and prioritize over 60 daily calls.

Marketing and Maintenance Associate

RealPage Inc
01.2016 - 10.2018
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Provided first class customer service through consultative marketing.
  • Asked open-ended questions to determine potential resident needs, expectations and recommended specific amenities and solutions.
  • Addressed current resident concerns by submitting maintenance requests, dispatching to property technicians, and contacting local property management offices.

Inbound Sales Representative

Spectrum
10.2013 - 01.2016
  • Promoted available products and services to customers during service, account management, and order calls.
  • Trained new personnel regarding company operations, policies and services.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.

Education

Bachelor of Science - Journalism & Mass Communications, Electronic Media & Journalism

North Carolina A & T State University
Greensboro, NC
05.2013

High School Diploma -

James L. Mann High School
Greenville, SC
06.2009

Skills

  • Microsoft Excel
  • Freight Operations
  • Leadership Support
  • Fleet Dispatching
  • Customer Relations
  • Report Transcription
  • Microsoft PowerPoint
  • Report Preparation
  • Sales Expertise
  • Account Management
  • Retail Sales Customer Service
  • Active Listening
  • Order Fulfillment
  • Report Creation
  • Microsoft Word
  • Managing Multiple Tasks
  • Process Optimization
  • Transportation Solution Development
  • Critical Thinking
  • Route Dispatch
  • Administrative Support
  • Customer Consulting
  • Technical Support
  • Multi-Line Telephone Operation
  • Delivery Scheduling

Timeline

Patient Account Representative

Healthcare Claims Management
05.2023 - 08.2024

Benefits Associate

Health Advocate
01.2021 - 04.2023

Dispatcher

First Call LLC
12.2018 - 03.2020

Marketing and Maintenance Associate

RealPage Inc
01.2016 - 10.2018

Inbound Sales Representative

Spectrum
10.2013 - 01.2016

Bachelor of Science - Journalism & Mass Communications, Electronic Media & Journalism

North Carolina A & T State University

High School Diploma -

James L. Mann High School
T'KÄAH FOSTER