T'KÄAH FOSTER
MAULDIN,SC
Summary
An exceptionally talented and self-motivated professional bringing forth valuable experience and passion for a new role. I have extensive experience in customer service and account management. I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhance customer experiences by understanding customer desires and providing customized solutions to build trust and first call resolution results. I perform excellent customer relation skills while maintaining professionalism. I am able to collaboratively work with team members to acheive goals, while capable of exercising independent judement and an optimistic outlook. I am proficient with computer and technology literacy such as Microsoft Office and various databases.
Overview
11
11
years of professional experience
Work History
Patient Account Representative
Healthcare Claims Management
05.2023 - 08.2024
- Responsible for researching and resolving members' questions about health insurance, billing and quality-care issues.
- Updated account information to maintain customer records.
- Provided excellent customer care by assisting with billing and submitting modifications via email.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed medical billing payments and set up arrangements.
Benefits Associate
Health Advocate
01.2021 - 04.2023
- Interfaced with internal and external resources to provide guidance and direction regarding benefit plan options, cost factors and detailed benefits review.
- Answered incoming calls and responded to benefit inquires.
- Placed outbound follow-up calls for issues that cannot be resolved during the initial call.
- Provided benefit information to members; answered questions and concerns about benefit options. I helped members compare and contrast benefits during open enrollment, client new hires, and members’ who experienced a change of status or life-changing event.
Dispatcher
First Call LLC
12.2018 - 03.2020
- Directed dispatching, routing, and tracking of 37 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Answered phone calls and responded to customer emails.
- Developed and implemented customer service policies and procedures.
- Closely monitored dispatch board to triage and prioritize over 60 daily calls.
Marketing and Maintenance Associate
RealPage Inc
01.2016 - 10.2018
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Provided first class customer service through consultative marketing.
- Asked open-ended questions to determine potential resident needs, expectations and recommended specific amenities and solutions.
- Addressed current resident concerns by submitting maintenance requests, dispatching to property technicians, and contacting local property management offices.
Inbound Sales Representative
Spectrum
10.2013 - 01.2016
- Promoted available products and services to customers during service, account management, and order calls.
- Trained new personnel regarding company operations, policies and services.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Increased efficiency and team productivity by promoting operational best practices.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
Education
Bachelor of Science - Journalism & Mass Communications, Electronic Media & Journalism
North Carolina A & T State University
Greensboro, NC05.2013
High School Diploma -
James L. Mann High School
Greenville, SC06.2009
Skills
- Microsoft Excel
- Freight Operations
- Leadership Support
- Fleet Dispatching
- Customer Relations
- Report Transcription
- Microsoft PowerPoint
- Report Preparation
- Sales Expertise
- Account Management
- Retail Sales Customer Service
- Active Listening
- Order Fulfillment
- Report Creation
- Microsoft Word
- Managing Multiple Tasks
- Process Optimization
- Transportation Solution Development
- Critical Thinking
- Route Dispatch
- Administrative Support
- Customer Consulting
- Technical Support
- Multi-Line Telephone Operation
- Delivery Scheduling
Timeline
Patient Account Representative
Healthcare Claims Management
05.2023 - 08.2024
Benefits Associate
Health Advocate
01.2021 - 04.2023
Dispatcher
First Call LLC
12.2018 - 03.2020
Marketing and Maintenance Associate
RealPage Inc
01.2016 - 10.2018
Inbound Sales Representative
Spectrum
10.2013 - 01.2016
Bachelor of Science - Journalism & Mass Communications, Electronic Media & Journalism
North Carolina A & T State University
High School Diploma -
James L. Mann High School
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