Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shiane Harris

Philadelphia,Pennsylvania

Summary

  • Strong Communication, interpersonal, and presentation skills.
  • Demonstrates ability to prioritize and delegate tasks.
  • Able to balance several ongoing projects at once while maintaining strict deadlines.
  • Exemplary problem-solving skills with the proven capacity to identify problems and tactfully implement corrective processes.
  • Able to excel in a fast-paced, metric based work environment.
  • Ability to check patients in and out for different specialties as well as schedule follow up appointments

Team-oriented Employee Trainer with substantial background in training and development. Skilled at identifying training needs and creating customized training solutions for different learners and groups. Proven track record of developing and implementing successful training strategies, utilizing both traditional and digital methods. Strong interpersonal skills and dedicated to establishing positive relationships with employees and stakeholders.

Overview

8
8
years of professional experience

Work History

Patient Account Representative

Friends Hospital
08.2024 - Current
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Electronically submitted bills according to compliance guidelines.
  • Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
  • Prepared reports detailing billing actions, flags and other key information.

Ed Registrar

Thomas Jefferson Hospital
01.2023 - 07.2024
  • Conduct research on patient benefits to ensure revenue cycle completion coordinate with technicians, nurses, and doctors to ensure timely appointment realization for a specialized patient population
  • Train new associates to ensure delivery of departmental goals and care standards
  • Ensure patient and family confidentiality, safety and security; HIPAA complaint.

Administrative Assistant

Einstein Healthcare Network
06.2020 - 06.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Performed research to collect and record industry data.

Administrative Assistant

University Of Pennsylvania
01.2017 - 02.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Education

Bachelor of Science - Health Administration

DeVry University
Online School

Medical Billing and Coding - Medical Billing And Coding

DeVry University
Online School
06.2021

High School Diploma -

Parkway Center City
Philadelphia, PA
06.2016

Skills

  • Training delivery
  • Motivational Techniques
  • Assessment tools
  • Feedback collection
  • Decision-Making
  • Critical Thinking
  • Data Entry
  • Strategic Planning
  • Microsoft Word
  • Microsoft Excel
  • Time Management
  • Microsoft Outlook
  • Filing
  • Scheduling
  • Database entry
  • Appointment Scheduling
  • Recordkeeping
  • Coordination

Timeline

Patient Account Representative

Friends Hospital
08.2024 - Current

Ed Registrar

Thomas Jefferson Hospital
01.2023 - 07.2024

Administrative Assistant

Einstein Healthcare Network
06.2020 - 06.2021

Administrative Assistant

University Of Pennsylvania
01.2017 - 02.2019

Medical Billing and Coding - Medical Billing And Coding

DeVry University

High School Diploma -

Parkway Center City

Bachelor of Science - Health Administration

DeVry University
Shiane Harris