Erica Whitebird
Cloquet,MN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hardworking Office Administrative Assistant holding 20 years of experience in providing efficient office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills.
Motivated Patient Account Representative offering 4 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Detail-oriented Patient Account Representative with extensive knowledge of billing systems, medical terminology and insurance practices.
Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties.
Overview
8
8
years of professional experience
Work History
Patient Account Representative
Fond Du Lac Reservation
Cloquet, MN
08.2018 - 06.2022
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Reconciled statements with patient records.
- Prepared reports detailing billing actions, flags and other key information.
- Utilized computer programs to create invoices, letters and other documents.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Contacted patients after insurance was calculated to obtain payments.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Administrative Community Assistant
Fond Du Lac Reservation
Cloquet, MN
05.2016 - 05.2018
- Bolstered cash flow by maximizing revenue and minimizing delinquencies.
- Assisted Job title in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention and monitoring financial performance.
- Impacted community with marketing strategy and vision.
- Acted as customer relations liaison for residents, prospective residents and parents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Maintained clean reception area to promote positive, professional environment for clients.
- Answered and quickly redirected large volume of calls on central system.
- Created and implemented standard operating procedures for records handling.
- Managed Number calendars to strategically coordinate meetings, appointments and events.
Administrative Assistant/Fire Prevention Coordinat
Fond Du Lac Reservation
Cloquet, MN
09.2014 - 05.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
Education
Fond Du Lac Tribal And Community College
Cloquet, MNGED -
Cloquet Senior
Cloquet, MN05.1994
Skills
- Microsoft Office
- Strong Organizational Skills
- Appointment Coordination
- Microsoft Outlook
- Multitasking and Time Management
- Microsoft Excel
- Microsoft Access
- Employee Communications
- Cash Deposit Preparation
- Meeting Planning
- Time Management
- Document Sorting
- Invoice Processing
Timeline
Patient Account Representative
Fond Du Lac Reservation
08.2018 - 06.2022
Administrative Community Assistant
Fond Du Lac Reservation
05.2016 - 05.2018
Administrative Assistant/Fire Prevention Coordinat
Fond Du Lac Reservation
09.2014 - 05.2016
Fond Du Lac Tribal And Community College
GED -
Cloquet Senior