Jennifer Hughes

· Basic data entry and word processing skills.

· Answering incoming telephone calls and forwarding them to the appropriate personnel.

· Preparing and maintaining appointments for all providers.

· Clerical, receptionist, and customer service experience.

· Taking appropriate payments from patients and adding it into the charts, also completing the data entry of payments received.

· Obtaining insurance information and adding and verifying the insurance information in patient’s charts on a daily basis.

· Maintain strict confidentiality in all matters

· Multi-tasking at all times.

· Registering patients, ensuring all forms are filled out correctly and accurately, updating their information with address and phone number changes.

· Provide quality services for all internal and external customers with any problem-solving issues in a timely matter.

· Working with different programs such as Dentrix, OnBase, Athena, Power 8, Lighthouse, Microsoft Teams and all other insurance websites.

· Coordinating appointments with other dental offices for patients.

• Improved patient data accuracy by thoroughly reviewing and validating medical records.
• Identified potential areas for process improvement through meticulous analysis of internal workflows and making recommendations based on findings.
• Upheld HIPAA regulations and standards for protecting patient information.
• Maintained strict adherence to confidentiality guidelines when handling sensitive patient data, upholding ethical standards within the workplace.
• Contributed to the success of accreditation efforts by maintaining up-to-date knowledge of industry standards and ensuring compliance in daily operations.
• Ensured timely access to accurate patient information for medical professionals, contributing to better patient care.

• Telephone & Front Desk Reception, Customer Service, Filling, Database & Records Management
• Receive and Process Referrals for in home services
• Assist in administrative duties for office team, including making phone calls, copies and schedules
• Corresponded with clients through email, telephone or postal mail
• Handled high volume of calls
• Schedule and confirm appointments while keeping calendars updated

• Coordinate the processes/workflows of assigned areas, and assists with optimal use of the EHR systems pertinent to these functions
• Coordinate the workflow in scanning including prepping, scanning, quality assurance, record destruction, and data abstraction
• From an operational perspective, assist with testing, workflow design, and building test scripts for third party scanning software, and Proficient in using Electronic Health Record System EPIC
• Assist with reporting needs, training and staff development, and team building as needed as well as demonstrating excellent communication skills when working with physicians and clinic management to ensure records will be scanned in a timely manner

• Maintain and edit transcribed reports as needed
• Prep/Scan/Index/QA patient information into EPIC via OnBase
• Phones and stat faxes
• Proficient in using Electronic Health Record System via EPIC
• Analysis of patient medical records for deficiencies and record completion
• Communicate with Physicians weekly regarding deficiencies via email, pager, and phone

• Assisted the doctor in surgery, and in rooms with the pet exams
• Answered phones, checked in pets, and made or changed appointments
• Walked the dogs, and cleaned all the cages
• Opened and closed the clinic
• Filled pet medication orders, and prepared vaccines for pets
• Printed shot records