Kionne Grant
Philadelphia,PA
Summary
Healthcare professional with robust track record in patient relations. Proven success in enhancing patient satisfaction through effective problem-solving and proactive communication. Committed to fostering teamwork and adapting to dynamic healthcare environments with focus on empathetic care and innovative solutions.
Overview
11
11
years of professional experience
Work History
Patient Relations Manager
Oak Street Health
Philadelphia PA
10.2023 - Current
- Serve as a primary point of contact for new patients outlining the care model and ensuring a clear understanding of the onboarding process
- Assist patient with Medicare and insurance enrollment processes, collaborates with insurance brokers during the Annual Enrollment Period (AEP) to improve understanding and access to coverage
- Gather essential information to assist with enrollment into Medicaid, Low Income Subsidy (LIS), Extra Help, Pace. and other public aid
- Facilitate training for new Patient Relations Managers, equipping them with understanding of the roles and responsibilities to ensure patient engagement and support
Project Coordinator (Contractor)
WORLDGATE LLC
PHILADELPHIA, PA
03.2023 - 09.2023
- Provided technical and data entry support to various administrative and school offices, navigating the Student Information System (SIS) to resolve issues efficiently
- Delivered efficient customer support in a fast-paced environment, managing 100-150 inbound calls daily to schedule appointments, address diverse inquiries, and coordinate communication across departments
- Streamlined successful student enrollment by providing assistance and troubleshooting for parents and staff during the online registration (OLR) process
Church Administrator
EMMANUEL CHRISTIAN CENTER
PHILADELPHIA, PA
06.2019 - 07.2023
- Oversaw the member database, maintained accurate records for 150 members, and supported member engagement initiatives
- Maintained and updated the master church calendar, and coordinated special activities, events, and services
- Provided executive support to the Pastor by managing complex calendars, scheduling key meetings, and coordinating travel logistics (flights, accommodations) for guest speakers
Scholarship Liaison
BROWNLEE SCHOLARSHIP FUND
PHILADELPHIA, PA
03.2020 - 03.2023
- Managed the development of scholarship documentation, from the preparation of new agreements to the maintenance and monitoring of existing funds, ensuring compliance and accurate record-keeping
- Spearheaded the establishment of an annual scholarship fundraising banquet, directly contributing to a 30% increase in the yearly scholarship budget
- Developed and delivered informational sessions (via Zoom and in-person) for faculty, students, and community members, enhancing program visibility and engagement
Patient Care Coordinator
NOVACARE REHABILITATION CENTER
LANDSDOWNE, PA
05.2022 - 02.2023
- Managed front-desk operations, ensuring a positive patient experience, explaining plan benefits and collecting essential demographic and financial information
- Verified insurance benefits, obtained authorizations for treatments, collected co-pays/deductibles
- Optimized patient scheduling by managing a multi-line phone system with daily call volumes averaging 50-100 inbound and 50-75 outbound
Credit Specialist
CHILDREN’S HOSPITAL OF PHILADELPHIA
PHILADELPHIA, PA
07.2018 - 09.2019
- Managed and resolved self-pay and insurance overpayments by utilizing direct work queue assignments and assigned reports to reconcile credit balances efficiently
- Conducted root cause analyses of credit balances to process timely and accurate refund submissions, ensuring strict compliance with payor-specific deadlines and internal hospital standards
- Processed inpatient claim adjustments, resolved accounts receivable balances exceeding 90 days, and reconciled short payments using the Epic Systems platform
Pharmaceutical Benefit Specialist
ACRO PHARMACEUTICAL SERVICES
SHARON HILL, PA
11.2014 - 07.2018
- Processed diverse pharmacy benefits and claims, including coordination of benefits, direct member reimbursements, coinsurance, and mail-order prescriptions
- Coordinated and scheduled medication shipments to members and provider offices, ensuring timely delivery and patient satisfaction.
- Trained and mentored new hires on pharmacy claim processing procedures, guidelines, and regulatory compliance, ensuring team readiness and consistency.
Education
Associate of Science - Business Administration
Gwynedd Mercy University
06.2017
Skills
- Medicare Navigation
- Patient Advocacy
- Medicaid Enrollment
- Customer Service Etiquette
- Insurance Verification
- Interpersonal Communication
- Organization
- Teamwork & Collaboration
- Time Management
- Critical Thinking
- Problem Solving
- Staff Training & Development
Timeline
Patient Relations Manager
Oak Street Health
10.2023 - Current
Project Coordinator (Contractor)
WORLDGATE LLC
03.2023 - 09.2023
Patient Care Coordinator
NOVACARE REHABILITATION CENTER
05.2022 - 02.2023
Scholarship Liaison
BROWNLEE SCHOLARSHIP FUND
03.2020 - 03.2023
Church Administrator
EMMANUEL CHRISTIAN CENTER
06.2019 - 07.2023
Credit Specialist
CHILDREN’S HOSPITAL OF PHILADELPHIA
07.2018 - 09.2019
Pharmaceutical Benefit Specialist
ACRO PHARMACEUTICAL SERVICES
11.2014 - 07.2018
Associate of Science - Business Administration
Gwynedd Mercy University
Award
Voice of Reason (April 2025)