Rhenda Kilonzo
Buchanan
Summary
Detail-oriented insurance professional focused on delivering personalized solutions that safeguard clients' financial well-being. Experienced in evaluating needs, explaining Medicare coverage, and ensuring regulatory compliance. Expert in fostering strong client relationships through effective communication and professionalism, excelling in fast-paced environments while consistently achieving performance goals.
Overview
9
9
years of professional experience
Work History
Patient Relations Manager (PRM)
Oak Street Health
South Bend, Indiana
04.2021 - Current
- Guide patients through Medicare coverage, benefits, and eligibility, billing, and plan options to maximize insurance benefits.
- Advocate for patients by navigating healthcare systems, resolving barriers to care, and coordinating with insurance agents and providers.
- Assist patients with Medicaid and Extra Help applications for prescription drug assistance.
- Conduct new patient welcome visits and provide education on clinic services, insurance benefits, and available resources.
- Collaborate with providers, staff, and clinic leadership on insurance-related matters and operational support.
- Support patients during Medicare Open/Annual Enrollment Period by connecting them with insurance agents who review coverage options and assist with informed plan selection
Mental Health Technician
Oaklawn
South Bend, Indiana
10.2017 - 04.2018
- Collaborated with nursing staff and interdisciplinary treatment teams to deliver compassionate psychiatric care, ensuring a safe and therapeutic environment.
- Assisted clients with daily living activities in inpatient and residential settings, facilitating adherence to treatment plans and supporting development of healthy coping skills.
- Established trusting therapeutic relationships, monitored client behavior, documented observations, and contributed to individualized care plans enhancing emotional stability and recovery.
Education
Bachelor of Science - Interdisciplinary Health Services
Western Michigan University
Kalamazoo, MI04-2018
Skills
- Medicare Navigation
- Health Insurance Benefits & Eligibility Verification
- Annual/Open Medicare Enrollment Support
- Patient Advocacy & Care Coordination
- Healthcare Navigation & Resource Coordination
- Claims Management & Resolution
- Insurance Policy Analysis
- HIPAA & Regulatory Compliance
- Healthcare Quality Improvement
- Barrier Resolution & Problem Solving
- Customer Service & Relationship Building
Accomplishments
Bachelor's of Science
Timeline
Patient Relations Manager (PRM)
Oak Street Health
04.2021 - Current
Mental Health Technician
Oaklawn
10.2017 - 04.2018
Bachelor of Science - Interdisciplinary Health Services
Western Michigan University