Andrea Major-Williams BSN,RN
Charlotte,NC
Summary
Achieved improved patient care delivery through effective nursing initiatives across various clinical settings, including geriatric and adult behavioral health medical-surgical units and telephonic disease management. Created innovative care strategies that embraced holistic health principles. Fostered collaboration among teams to enhance overall patient care outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Remote RN Behavioral Care Manager
Author Health
Medford, MA
05.2026 - Current
- Perform comprehensive assessments of patients' behavioral health and medical needs.
- Remove barriers to engaging in health care services to ensure medication and treatment adherence.
- Create personalized care plans in collaboration with patients, their caregivers, and healthcare providers.
- Oversee and coordinate the execution of care plans to ensure they achieve the patients' goals and objectives.
- Educate patients on health conditions, treatment options, and self-management strategies.
- Advocate for patients to ensure they access appropriate medical and behavioral health services in a timely manner.
- Work with interdisciplinary teams, including psychiatrists, nurse practitioners, licensed clinical social workers, and field workers to enhance patient care outcomes.
- Regularly monitor and evaluate patient progress, adjusting care plans as needed.
- Maintain precise and current documentation of patient interactions and interventions.
- Engage in case conferences, team meetings, and quality improvement initiatives.
- Participate in daily huddle meetings
Remote Registered Nurse
3:15 LLC
Macon, GA
07.2024 - 04.2026
- Conducted virtual evaluations of health risk factors to enhance patient care through comprehensive health risk assessments.
- Executed comprehensive evaluations to determine patient health status and needs.
- Evaluated critical areas to implement strategies aimed at improving health outcomes.
- Oversaw management of medical records and patient information to ensure accuracy and compliance.
- Facilitated referral coordination to community support services and resources, ensuring comprehensive evaluation for continuous care program eligibility.
- Executed targeted strategies to address HEDIS gaps, enhancing compliance and quality of care for Optum Insurance Company.
- Conducted thorough reviews of charts across three primary care practices to uphold accurate documentation standards.
- Oversaw management of patient claims associated with scheduled health risk assessments.
- Facilitated collaboration among healthcare teams to ensure coordinated and comprehensive patient care.
Remote Telephonic Health Management Nurse
Accordant Health Services -A CVS Caremark Company
High Point, NC
02.2019 - 12.2021
- Experience working in a remote role. Utilizing various programs and software.
- Facilitated telephonic consultations to effectively manage rare complex conditions and chronic diseases.
- Developed targeted care plans to address health concerns and enhance patient outcomes.
- Applied motivational interviewing strategies to foster effective communication with clients.
- Coordinated interactions between team members and healthcare providers to ensure seamless care delivery.
- Evaluated treatment plans to identify barriers and establish realistic goals and objectives.
- Maintained accurate daily case documentation and facilitated follow-up processes to enhance overall case management efficiency.
- Mentored trainees and newcomers to enhance professional growth.
Clinical Herbalist/Entrepreneur
Major Restorative Essentials LLC
Charlotte, NC
01.2021 - 08.2025
- Cultivated a loyal customer base by consistently delivering exceptional service and high-quality herbal products tailored to individual needs.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Marketed and promoted business by leveraging social media, building website and advertising in local sources.
- Formulated herbal preparations to treat conditions, considering herbal properties such as toxicity, contraindications and incompatibilities.
Volunteer
Career Village
Charlotte, NC
05.2024 - Current
- Addressed inquiries from students exploring nursing career opportunities.
- Developed resources to empower underserved youth in making informed career decisions.
Registered Nurse, Geriatric Behavioral Health Unit
Cleveland Clinic Marymount Hospital
Garfield Heights, Ohio
11.2003 - 03.2018
- Implemented effective care plans to enhance patient outcomes for those experiencing schizophrenia, bipolar disorder, anxiety, and depression.
- As a charge nurse, I oversaw nursing unit operations to optimize patient care delivery. Directed conflict resolution strategies to maintain team cohesion. Managed patient admissions and discharges to ensure smooth transitions. Collaborated with interdisciplinary teams to improve care outcomes. Supervised scheduling and staffing to meet unit demands effectively.
- Administered comprehensive patient care to stabilize conditions and assess next steps in treatment.
- Provided preceptorship and mentorship to new graduates and employees to enhance their clinical skills and confidence.
- Assisted in utilization review processes. Evaluated medical guidelines and benefit coverage to assess service appropriateness.
- Facilitated authorization processes with various insurance carriers to ensure appropriate care access.
- Performed clinical procedures and collected patient data to facilitate accurate diagnosis by physician.
Education
Bachelor of Science - Registered Nursing
American Sentinel University
Aurora, CO12-2015
Associate of Applied Science - Nursing
Lakeland Community College
Kirtland, OH12-2002
Skills
Care Coordination
Disease Management
Microsoft Office Systems
EHR(Athena, EPIC, Eclinical Works)
Claims management
- Utilization Review
HEDIS
Experience working in a remote environment
Chart review
Certification
- Registered Nursing License - 2003-Present. NC compact License.
- Clinical Herbalism, Heart of Herbs - Issued March 2023
Timeline
Remote RN Behavioral Care Manager
Author Health
05.2026 - Current
Remote Registered Nurse
3:15 LLC
07.2024 - 04.2026
Volunteer
Career Village
05.2024 - Current
Clinical Herbalist/Entrepreneur
Major Restorative Essentials LLC
01.2021 - 08.2025
Remote Telephonic Health Management Nurse
Accordant Health Services -A CVS Caremark Company
02.2019 - 12.2021
Registered Nurse, Geriatric Behavioral Health Unit
Cleveland Clinic Marymount Hospital
11.2003 - 03.2018
Bachelor of Science - Registered Nursing
American Sentinel University
Associate of Applied Science - Nursing
Lakeland Community College