Andrea Malcolm
Brooklyn,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
NYC Walker Delivery
Amazon
01.2023 - 05.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
Customer Service Representative
Maximus
11.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
FC Associate
Amazon
09.2020 - 01.2021
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system, allowing clear stock tracking and efficient customer order fulfillment.Received incoming product deliveries and relocated to storage shelves, coolers or bins.Used RF scanner to pick items from bins and complete orders.
- Maintained compliance with company safety policies and called violations to attention of management.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Transported packed items onto delivery vehicles, updating tracking database once loaded.
- Read and analyzed work orders to verify consistency with merchandise information.
Driver Helper
United Parcel Service
02.2020 - 01.2021
- Communicated with dispatching regarding changes to routes, deliveries and orders.Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
Preloader
United Parcel Service
02.2020 - 01.2021
- Positioned lifting devices under, over, or around loaded pallets, skids, and boxes, and secure material or products for transport to designated areasAssisted sorters by loading trucks with assigned packages for routes.Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Education
Associate of Applied Science - Criminal Justice
Borough Of Manhattan Community College Of The City University Of New York
New York, NYHigh School Diploma - undefined
Abraham Lincoln High School
Brooklyn, NYSkills
- Report creation
- Server installations
- Help desk assistance
- Software feature demonstrations
- Computer configurations
- Issue diagnosis and resolution
- Application software testing
- Virus cleanup
- Hardware repair
- Training and presentations
- User technical support
- Security issues troubleshooting
- Application installations
- Antivirus Software
- Hardware and Peripherals
- Hardware upgrades
- Hardware diagnostics
- Technical Troubleshooting
- Customer support needs assessment
- Maintaining network security
- Technical support
- Documentation
- Customer Response
- Microsoft Office
- Inventory and Stocking
- Troubleshooting
Timeline
NYC Walker Delivery
Amazon
01.2023 - 05.2023
Customer Service Representative
Maximus
11.2022 - 03.2023
FC Associate
Amazon
09.2020 - 01.2021
Driver Helper
United Parcel Service
02.2020 - 01.2021
Preloader
United Parcel Service
02.2020 - 01.2021
Associate of Applied Science - Criminal Justice
Borough Of Manhattan Community College Of The City University Of New York
High School Diploma - undefined
Abraham Lincoln High School