Andrea Malespina
Lambertville,NJ
Summary
Accomplished Server Manager at Under the Moon, adept in hospitality service expertise and fostering teamwork and collaboration. Elevated customer satisfaction by training staff in efficient service and positive guest interactions, achieving consistent sales targets. Skilled in safe food handling and streamlining server operations for optimal performance.
Overview
10
10
years of professional experience
Work History
Server Manager
Under the Moon
Lambertville, NJ
09.2021 - 12.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
Server
Diamond's Restaurant
Pennington, NJ
08.2014 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Lead Line Cook
More Than Q
Lambertville, NJ
08.2019 - 11.2021
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
Server Assistant
Starving Artists Cafe
Stockton Nj
12.2023 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Education
High School Diploma -
Nottingham High School
Hamilton NJ06.2007
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Hospitality service expertise
- Safe Food Handling
Timeline
Server Assistant
Starving Artists Cafe
12.2023 - Current
Server Manager
Under the Moon
09.2021 - 12.2023
Lead Line Cook
More Than Q
08.2019 - 11.2021
Server
Diamond's Restaurant
08.2014 - 08.2019
High School Diploma -
Nottingham High School