ANDREA MANKE
Owasso,OK
Summary
Results-driven retail Leader with strong focus on team collaboration and achieving goals. Proven ability to adapt to changing needs and deliver impactful results. Adept in managing operations, enhancing customer experiences, and fostering positive work environment. Known for reliability and strategic problem-solving skills.
Overview
20
20
years of professional experience
Work History
Associate Store Team Leader- YLE
Whole Foods Market Inc
Tulsa, OK
04.2023 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Supported both our Bakery and Prepared Foods Teams during their Store Process certification.
- Mentored and developed Leadership in both Prepared Foods and Bakery Teams to achieve metric success and Team goals.
- Implemented merchandising strategies to maximize product visibility and sales potential.
- Analyzed sales trends to adjust staffing levels and improve operational efficiency.
- Fostered a collaborative environment by promoting teamwork and open communication among staff.
- Assisted in employee recruitment, interviewing, and training for a high-performing team.
- Drove employee engagement initiatives leading towards higher motivation and retention rates.
Associate Store Team Leader- TLS
Whole Foods Market Inc
Tulsa, OK
01.2019 - 04.2023
- Supervised daily store operations, ensuring compliance with company standards and policies.
- Trained and mentored Team Members to enhance customer service and operational efficiency.
- Established a culture of continuous improvement by encouraging feedback from employees at all levels.
- Supported Produce, Prepared Foods and Bakery teams through their successful Store Process certification.
- Monitored store expenses to ensure budgetary compliance and financial success.
- Drove employee engagement and WFM culture initiatives leading towards higher motivation and retention rates.
- Ensured staff adherence to company policies, procedures, safety standards, resulting in an efficient workplace environment.
Produce Team Leader- DOM
Whole Foods Market
Austin, Texas
09.2015 - Current
- Introduced systems and structure to the Domain Produce team, setting clear expectations and standards for team members and leadership.
- Assessed and improved conditions and productivity for the Produce Team as a whole, focusing on major areas of opportunity residing in the Value Added, and Floral sub-teams.
- Successfully implemented the store process within the Domain Produce team, passing global certification with a score of 100%.
- Consistently maintained double-digit year-over-year comps in both the Produce and Floral sub-teams, increasing the percent of store sales to over 15%.
- Successfully executed all pilot programs, including, but not limited to, the Kronos scheduling program, Amazon Prime, and the introduction of Regional Value Added plan-o-grams.
- Led produce team in maintaining high-quality standards and product freshness.
- Implemented efficient inventory management systems to optimize stock levels and reduce waste.
- Streamlined workflows to enhance productivity and improve overall team performance in the Domain Produce department and the Austin metro.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
Produce Associate Team Leader- DOM
Whole Foods Market
Austin, TX
08.2015 - 10.2015
- Led produce department operations, ensuring high-quality standards and freshness of products.
- Mentored Team Members on best practices for order writing, inventory management, guest service, and general productivity.
- Contributed to the overall success of the store by collaborating with other departments on joint initiatives, cross-training Team Members, and providing support during Holidays and various Store led events.
- Implemented efficient scheduling practices to optimize staffing levels during peak times and reduce labor costs.
- Streamlined inventory management processes for better product rotation and reduced waste.
Specialty Team Leader- YLE
Whole Foods Market
Tulsa, OK
10.2013 - 08.2015
- Worked alongside Regional Coordinators and Store leadership in order to assess the needs of a new store and team.
- Fulfilled all leadership duties, including, but not limited to; hiring, product control, sales, scheduling, training and assessing guest needs.
- Hired and trained new team members in preparation for the grand opening of our second location in Tulsa, OK.
- Set high quality standards and expectations for all Team Members, following up accordingly to ensure product integrity and guest satisfaction.
- Monitored and adjusted hiring needs according to sales and guest flow, anticipating future business and planning accordingly.
- Worked alongside our Metro Marketing Team, organizing monthly tastings and collaborating with local businesses in order to build our guest base and encourage community growth and involvement.
- Mentored and developed Associate Team Leaders as well as new Team Members, building a bench for future leadership.
- Worked as acting shift leader on a weekly basis, maintaining store order as well as productivity of Team Members throughout all departments.
- Successfully integrated the Juice Bar sub-team in to the Specialty department, increasing profitability as well as Team Member happiness and productivity.
Specialty Team Leader-TLS
Whole Foods Market
Tulsa, OK
01.2010 - 10.2013
- Lead Team in breaking annual sales records.
- Develop Team Members and support them in reaching their individual goals within the company, setting a strong and productive leadership example for my Team Members and Associate Team Leaders.
- Encouraged Team Members to set goals and a provided a system in which to accomplish them, motivating them to move out of their comfort zones and strive for constant growth and improvement.
- Fostered a work environment that was both productive and supportive, empowering Team Members and establishing accountability through task assignment and one on one follow up
Cheese Specialist- TLS
Whole Foods Market
Tulsa, OK
03.2009 - 01.2010
- Assist in schedule making, labor, punches, etc.
- Educated customers on cheese pairings, improving sales through enhanced tasting experiences.
- Curated selection of artisanal cheeses, enhancing product knowledge and customer engagement.
- Trained staff on cheese handling techniques, ensuring compliance with food safety standards.
- Create par and production lists.
- Analyzed sales trends to refine inventory management practices, reducing waste and increasing profitability.
- Organize and rotate back stock.
- Mentored junior staff on best practices in customer service and product knowledge for continuous improvement.
Bakery Specialist- TLS
Whole Foods Market
Tulsa, OK
07.2008 - 03.2009
- Trained and mentored junior staff on baking techniques and food safety standards.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Ensured compliance with health and safety regulations in bakery operations.
- Implemented quality control measures to consistently produce visually appealing and delicious baked goods that met or exceeded company standards.
- Provided exceptional customer service by addressing inquiries and offering knowledgeable recommendations on products.
Bakery Supervisor- TLS
Whole Foods Market
Tulsa, OK
01.2008 - 07.2008
- Implemented process improvements that increased efficiency in production workflows and reduced waste.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction with bakery products.
- Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
- Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
- Enhanced bakery operations by effectively supervising and coordinating staff duties.
Juice Bar Supervisor
Wild Oats
Tulsa, OK
01.2006 - 01.2008
- Developed seasonal menus incorporating fresh ingredients and trending flavors.
- Led team of employees in delivering exceptional customer service, resulting in loyal clientele and positive online reviews.
- Trained new hires on juice bar protocols, fostering a supportive work environment that encouraged growth and development.
- Maintained strict compliance with health and safety regulations, ensuring a clean and safe workplace for both staff members and customers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Implemented drink prep procedures, significantly reducing wasted stock.
Education
No Degree - Developmental Psychology
Tulsa Community College
Tulsa, OKSkills
- Effective leadership
- Effective communication
- Relationship building
- Organization
- Conflict resolution
- Teamwork and collaboration
- Problem-solving
- Reliability
- Critical thinking
- Active listening
- Team building and motivation
- Customer engagement
Timeline
Associate Store Team Leader- YLE
Whole Foods Market Inc
04.2023 - Current
Associate Store Team Leader- TLS
Whole Foods Market Inc
01.2019 - 04.2023
Produce Team Leader- DOM
Whole Foods Market
09.2015 - Current
Produce Associate Team Leader- DOM
Whole Foods Market
08.2015 - 10.2015
Specialty Team Leader- YLE
Whole Foods Market
10.2013 - 08.2015
Specialty Team Leader-TLS
Whole Foods Market
01.2010 - 10.2013
Cheese Specialist- TLS
Whole Foods Market
03.2009 - 01.2010
Bakery Specialist- TLS
Whole Foods Market
07.2008 - 03.2009
Bakery Supervisor- TLS
Whole Foods Market
01.2008 - 07.2008
Juice Bar Supervisor
Wild Oats
01.2006 - 01.2008
No Degree - Developmental Psychology
Tulsa Community College