Andrea Mariz
Gainesville,FL
Summary
Dynamic sales manager with proven expertise at Dillard's Department Store, enhancing customer satisfaction and loyalty through exceptional service and strategic marketing initiatives. Skilled in operations management and team leadership, I successfully mentored staff, optimized inventory, and implemented effective CRM strategies, driving profitability and fostering a culture of continuous improvement.
Overview
3
3
years of professional experience
Work History
Mánager Sales in Beauty
Dillards Department Store
05.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
Advisor Sales
Sephora
08.2023 - 05.2024
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Improved client retention rates by developing and implementing comprehensive advisory plans tailored to individual needs.
- Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Costumer Services
Walmart
01.2022 - 07.2023
- Played key role in implementation of new distribution programs, improving customer services and satisfaction.
- Facilitated smooth migrations of customer services between platforms, minimizing impacts on end-users'' experiences.
- Delivered excellent customer services, promptly addressing concerns and questions.
- Completed reports detailing daily actions, customer services issues, and notable incidents.
- Provided customized customer services, tracking customer experience management fulfillment.
- Supervised work teams and motivated individuals to meet goals and objectives through stellar customer services.
Education
4to Semester - Law Student
University URBE
Venezuela, Zulia Bachelor Of Applied Arts And Science -
San Judas Tadeo
Zulia. Venezuela 07.2015
Skills
- Customer service
- Team leadership
- Time management
- Operations management
- Customer relationship management (CRM)
- Sales management
- Marketing
- Brand management
- Multitasking Abilities
- Organizational skills
- Customer relationship management
Accomplishments
Organized and professional, with 4 years of experience in incredible customer service, I am a person who loves to learn about all branches, helpful and always willing to help everyone, eager to always learn and grow professionally.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Mánager Sales in Beauty
Dillards Department Store
05.2024 - Current
Advisor Sales
Sephora
08.2023 - 05.2024
Costumer Services
Walmart
01.2022 - 07.2023
4to Semester - Law Student
University URBE
Bachelor Of Applied Arts And Science -
San Judas Tadeo