Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Martinez

Dallas

Summary

Dynamic and engaging professional with a strong background in customer service, hospitality, and excelling in fast-paced environments. Proven ability to build loyal clientele through exceptional service and effective communication. Highly reliable multitasker skilled in internal communications, client satisfaction, record keeping, and data analysis.

Overview

10
10
years of professional experience

Work History

Lead Beverage Service Professional

El Rincon Mexican Restaurant
04.2021 - Current
  • Managed high-volume beverage service during peak hours.
  • Contributed to a positive work environment through effective collaboration and communication with colleagues.
  • Fostered loyal clientele by consistently delivering outstanding service and reducing wait times.
  • Developed and facilitated onboarding training for new hires, including tracking/monitoring new hire progression.
  • Led inventory management processes and proper record keeping/ organization.
  • De-escalated and resolved team and client conflict with a solution-forward approach.

Loan Administrator

DIA Servicing LLC
07.2020 - 04.2021
  • Accurately imputed, updated, and maintained data/records of loan transactions in the company database.
  • Facilitated weekly audits on provided records and maintained peak organization.
  • Developed strong relationships with clients, resulting in repeat business and frequent referrals.
  • Ensured compliance with regulatory requirements by performing due diligence on all submitted documentation.
  • Resolved complex issues related to loans, working closely with various departments to find effective resolutions.

Volunteer

Christ Foundry Methodist Church
02.2015 - 06.2019
  • Assisted with the development and success of special events and programs.
  • Developed and maintained relationships with community organizations and volunteers.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained accurate records of programs and services.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.

Education

High School Diploma -

R. L. Turner Highschool
Carrollton, TX

Skills

  • Bilingual
  • Proficient in Microsoft Office, Google Suite, Adobe Creative Suite
  • Effective Time-Management
  • Strong Multitasking in Fast-Paced Environments
  • Data Analysis and Auditing
  • Teamwork and Collaboration
  • Leadership Experience
  • Training Facilitation
  • Adaptable and Reliable

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lead Beverage Service Professional

El Rincon Mexican Restaurant
04.2021 - Current

Loan Administrator

DIA Servicing LLC
07.2020 - 04.2021

Volunteer

Christ Foundry Methodist Church
02.2015 - 06.2019

High School Diploma -

R. L. Turner Highschool

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