Andrea Mason
Las Vegas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Caesars Entertainment
03.2021 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
911 Emergency Dispatcher
Cook County Sheriff's Department
07.2016 - 02.2021
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Education
Associate of Science - Criminal Justice
Jackson State University
Jackson, MS05.2012
Skills
- Property Security
- Guest Relations
- Reservation Management
- Customer Service
- Data Entry
- Emergency Response
- Guest Accommodations
- Computer Skills
- Payment Processing
- Opera ( PMS & ORS)
- Sales
- Problem Solving
Timeline
Guest Service Representative
Caesars Entertainment
03.2021 - Current
911 Emergency Dispatcher
Cook County Sheriff's Department
07.2016 - 02.2021
Associate of Science - Criminal Justice
Jackson State University