Andrea M. Barraza
Houston,TX
Summary
Seeking a management position where I can leverage my leadership to drive organizational growth.
Overview
13
13
years of professional experience
Work History
Overnight Manager
Walmart
04.2018 - 05.2025
- Walmart Overnight Stocking Coach; leads and develops overnight teams, ensuring efficient stocking and a high quality customer experience. I focus on teaching, training, and providing feedback to associates, while also managing customer service initiatives and driving process improvements. My role involves leading change efforts, communicating business objectives, and ensuring the successful resolution of customer issues.
Key Room
Houston Auto Auction
03.2016 - 06.2018
- Manage all vehicle keys and customer service responsibilities.
Production
Rectorseal
07.2016 - 08.2016
- Quality control inspector for all out going parts to improve reliability. I Collaborated with supervisors to address and resolve discrepancies.
Cashier
McDonald's
Houston, TX
12.2015 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Manager
Sonic
Houston, TX
08.2012 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School -
Chavez High School
Houston, TX06.2013
Skills
- Leadership skills
- Problem-solving abilities
- Effective communication
- Critical thinking
- Attention to detail
- Organizational skills
Timeline
Overnight Manager
Walmart
04.2018 - 05.2025
Production
Rectorseal
07.2016 - 08.2016
Key Room
Houston Auto Auction
03.2016 - 06.2018
Cashier
McDonald's
12.2015 - 03.2016
Assistant Manager
Sonic
08.2012 - 11.2015
High School -
Chavez High School