Andrea McFarland
Plymouth,MN
Summary
Dynamic Issue Resolution Analyst with a proven track record at Medica, adept at identifying and resolving complex healthcare claim discrepancies. Recognized for strong problem solving abilities rooted in empathy. Established strong team player and self starter. Enjoy assisting with training initiatives and receive excellent feedback. Proficient in Microsoft Office Suite, I welcome feedback from others.
Overview
26
26
years of professional experience
Work History
Issue Resolution Analyst
Medica
02.2013 - Current
- Analyzed complex healthcare claims to identify discrepancies and resolve issues efficiently.
- Collaborated with cross-functional teams to streamline resolution processes and enhance service delivery.
- Developed and maintained documentation for standard operating procedures related to claim resolutions.
- Assist with training new and existing colleagues.
Administrative Assistant
Village Automotive Group
11.1999 - 07.2012
- Managed daily office operations, ensuring efficient workflow and timely task completion.
- Balanced and documented check and cash payments from service and sales departments.
- Efficiently processed large quantities of preowned vehicle title work.
- Provided customer support via phone and email, addressing inquiries with professionalism and efficiency.
Education
High School Diploma - Advertising Art And Design
Saint Louis Part Senior High
Saint Louis Park, MNSkills
Compliance awareness
- Organization skills
- and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Time management
- Multitasking Abilities
- Reliability
- Team collaboration
- Critical thinking
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Creative problem solving
- Proactive and Self-motivated
- Accounts receivable
- Microsoft Excel
- Microsoft office
- Bank statement reconciliation
- Data entry
- Accounts payable
- Handling confidential materials
- Self motivation
- Interpersonal skills
- Professionalism
- Complaint resolution
- and collaboration
- Teamwork and collaboration
Additional Information
In my current role I have been privileged to assist with many complicated issues. I derive great satisfaction when I’m able to truly help someone. I am pleased to have received much positive feedback from numerous providers and members.
Timeline
Issue Resolution Analyst
Medica
02.2013 - Current
Administrative Assistant
Village Automotive Group
11.1999 - 07.2012
High School Diploma - Advertising Art And Design
Saint Louis Part Senior High