Andrea McFarland

Plymouth,MN

Summary

Dynamic Issue Resolution Analyst with a proven track record at Medica, adept at identifying and resolving complex healthcare claim discrepancies. Recognized for strong problem solving abilities rooted in empathy. Established strong team player and self starter. Enjoy assisting with training initiatives and receive excellent feedback. Proficient in Microsoft Office Suite, I welcome feedback from others.

Overview

years of professional experience

Work History

Issue Resolution Analyst

Medica

Minnetonka, MN

02.2013 - Current

Analyzed complex healthcare claims to identify discrepancies and resolve issues efficiently.
Collaborated with cross-functional teams to streamline resolution processes and enhance service delivery.
Developed and maintained documentation for standard operating procedures related to claim resolutions.
Assist with training new and existing colleagues.

Administrative Assistant

Village Automotive Group

Wayzata, MN

11.1999 - 07.2012

Managed daily office operations, ensuring efficient workflow and timely task completion.
Balanced and documented check and cash payments from service and sales departments.
Efficiently processed large quantities of preowned vehicle title work.
Provided customer support via phone and email, addressing inquiries with professionalism and efficiency.

Education

High School Diploma - Advertising Art And Design

Saint Louis Part Senior High

Saint Louis Park, MN

Skills

Compliance awareness

Organization skills
and collaboration
Customer service
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking
Time management
Multitasking Abilities
Reliability
Team collaboration
Critical thinking
Excellent communication
Effective communication
Adaptability and flexibility

Creative problem solving
Proactive and Self-motivated
Accounts receivable
Microsoft Excel
Microsoft office
Bank statement reconciliation
Data entry
Accounts payable
Handling confidential materials
Self motivation
Interpersonal skills
Professionalism
Complaint resolution
and collaboration
Teamwork and collaboration

Organization skills-ability to prioritize as needed

Flexible

Self starter-works well independently and as a team

Teamwork and collaboration

Problem-solving

Strong attention to detail

Time management

Proficient with Microsoft Word,Excel, Outlook and PowerPoint

Keyboarding 90Words per minute

Additional Information

In my current role I have been privileged to assist with many complicated issues. I derive great satisfaction when I’m able to truly help someone. I am pleased to have received much positive feedback from numerous providers and members.

Timeline