Andrea McGrath
Summary
Talented administrative and customer service professional knowledgeable about financial aid. Excellent problem-solving, relationship-building and communication skills. Offering 5 years of related experience.
Overview
5
5
years of professional experience
Work History
Education Coordinator - Financial Services
Jefferson Community College
07.2021 - Current
- Assists the Director of Financial Aid and Director of Admissions with data collection and analysis to evaluate the overall effectiveness of Enrollment Services.
- Collaborates with campus wide offices as a liaison for Financial Services.
- Presents financial aid information during outreach programs both on campus and off campus.
- Assists in the packaging of student financial aid awards.
- Posts aid to eligible student accounts for packaging.
- Counsels students and parents who have questions regarding the financial aid process.
- Attends state and federal workshops and conferences to remain current on financial aid compliance.
- Recommends and implements technological improvements in the financial aid office.
- Reviews all aspects of New York State TAP award processing.
- Reviews all aspects of Pell Grant award processing.
- Assists in preparing annual audit documents.
- Processes consortium and SUNY Cross Registration agreements.
- Maintains Non-Attendance reports.
- Reviews and counsels students on satisfactory academic progress.
- Serves as the technical liaison for the financial aid office, assisting with implementation of new processes and testing patches in Banner.
- Assists with FAFSA Labs when needed.
- Package summer financial aid for students.
- Reviews funds for Excelsior scholarship recipients.
- Assists in the Financial Aid Verification Process.
Technical Specialist - Enrollment Services
Jefferson Community College
11.2018 - 06.2021
- Served as front line assistance for students, parents, and community members in the Enrollment Services office.
- Assisted students with questions regarding Admission, Financial Aid, Student Records, Advising, and Billing.
- Assisted with phone calls and walk in traffic.
- Processed payments for student bills, workshops, CLEP testing, parking tickets, etc..
- Conducted outreach to students to assist with the enrollment process.
- Processed advising, financial aid, admissions, and student records documents.
- Assisted with scheduling campus tours for prospective students and families.
- Assisted with virtual and in person recruitment events.
Education
Bachelor of Arts - History
State University of New York At Potsdam
Potsdam05.2017
Associate of Arts - Humanities And Social Sciences
Jefferson Community College
Watertown, NY05.2015
Skills
- Student Support
- Decision-Making
- Attention to Detail
- Complaint Handling
- Ellucian Banner
- Customer Service-Focused
Affiliations
- SUNY Financial Aid Professionals
- New York State Financial Aid Administrators Association
Timeline
Education Coordinator - Financial Services
Jefferson Community College
07.2021 - Current
Technical Specialist - Enrollment Services
Jefferson Community College
11.2018 - 06.2021
Bachelor of Arts - History
State University of New York At Potsdam
Associate of Arts - Humanities And Social Sciences
Jefferson Community College
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